Lead Housekeeper at Radisson Red Rosebank (2022-02 – Present)
- Putting together a team (Room Attendants, Public Area Attendants etc.)
- Managing and coaching the housekeeping department including the outsource casuals.
- Ensuring policies and procedures are followed
- Creating and inventing SOPs
- Ensuring the brand standards is always met
- Planning, forecasting for the department
- Addressing guest's complaints accordingly
- Team development
- Employee recruitment according to company processes
- Discipline accordingly when required
- Supplier relationships
- Monthly Stock counts
Executive Housekeeper at The Capital Hotels and Apartments (2019-00 – 2021-00)
- Managing the housekeeping department including the outsource cleaning company
- Ensuring policies and procedures are followed
- Ensuring the brand standards is always met
- Planning, budgeting, and forecasting for the department
- Addressing guests' complaints accordingly
- Team development
- Employee recruitment according to company processes
- Supplier relationships
- Stock counts
- Financials
Contract Manager at Hospitality Staff Solution (HSC) (2017-00 – 2019-00)
- Maintaining the housekeeping department, ensuring it is neat and tidy
- Allocating daily tasks for the housekeeping staff
- Ensuring that safety and hygiene measures are followed
- Assist in the planning, budgeting, and forecasting for the department
- Ensuring the building is maintained according to brand standard
- Assist in employee recruitment
- Dealing and handling clients complaints
- Assist with stock counts
- Ensuring housekeeping Health and Safety standards are adhered to.
- Ensuring proper maintenance of all equipment.
- Ensuring that Kitchen standards are met all the time.
- Managing time attendance.
Executive Housekeeper at Holiday Inn Rosebank (2013-00 – 2017-00)
- Managing the housekeeping department including the outsource cleaning company
- Ensuring policies and procedures are followed
- Ensuring the brand standards is always met
- Planning, budgeting and forecasting for the department
- Addressing guest's complaints accordingly
- Team development
- Employee recruitment according to company processes
- Supplier relationships
- Stock counts
- Financials
Assistant Executive Housekeeper at The Fairway Hotel (2011-00 – 2013-00)
- Managing the housekeeping department including the outsource cleaning company
- Ensuring policies and procedures are followed
- Ensuring the brand standard is always met
- Planning, budgeting and forecasting for the department
- Addressing guest complaints accordingly
- Team development
- Employee recruitment according to company processes
- Supplier relationships
- Stock counts
- Waste management/financial saving
Night Audit Reliver / Housekeeping Supervisor at The Grace in Rosebank (2010-04 – 2010-08)
- Manage and overseeing staff
- Manage reservations bookings
- Keep up to date with current promotions and hotel rates
- Ensuring guests satisfaction and aim to meet their expectations
- Regularly conduct On the Job Training
- Making sure that Policies & Procedures are followed
- Handle guest's complaints accordingly
- Maintaining the housekeeping department, ensuring it is neat and tidy
- Allocating daily tasks for the housekeeping staff
- Ensuring that safety and hygiene measures are followed
- Assist in the planning, budgeting and forecasting for the department
- Ensuring the building is maintained according to brand standard
- Assist in employee recruitment
- Assist in dealing with suppliers
- Assist with stock counts
Acting Front Office Supervisor / Night Auditor at Garden Court Sandton City (2007-00 – 2010-00)
- Guest liaison
- Welcome guests on check-in
- Credit check on guests accounts and action accordingly
- Reservation bookings
- Room allocation according to guest preference
- Switchboard operation
- Dealing with guest complaints accordingly
- Bid guests farewell on departure
- Handling guests' complaints
Receptionist at Garden Court East London (2002-00 – 2007-00)
- Guest liaison
- Welcome guest on check-in
- Group check in
- Credit check on guest accounts and action accordingly
- Reservation bookings
- Room allocation according to guest preference
- Switchboard operations
- Dealing with guest complaints accordingly
- Bid guests farewell on departure
- Balancing daily banking
- Compiling daily night audit packs
- Balancing rate variance
- Exchanging foreign forex
- Following up on query accounts
