Ntombifuthi Charlot Pearson

Results-oriented professional with proven experience delivering high-quality customer service, resolving complex inquiries, and ensuring customer satisfaction in fast-paced environments. Skilled in analysing issues, identifying root causes, and implementing effective solutions while maintaining professionalism and operational efficiency. Strong background in safety and compliance, including incident reporting, hazard identification, and regulatory adherence.

Recognized for enhancing workplace safety culture and maintaining OSHA standards. Applies analytical and communication skills to drive effective problem-solving and risk management. Committed to operational excellence, continuous improvement, and fostering both safe and customer-focused environments.

Acting Safety Officer - Johnson Health Tech

(2025-01)

• Ensure compliance with occupational health and safety regulations and government standards.
• Conduct safety audits, workplace inspections, and hazard assessments.
• Investigate workplace accidents, prepare reports, and implement corrective actions.
• Lead safety training sessions, emergency drills, and right-to-know programs.
• Monitor environmental conditions and maintain safety documentation.
• Serve as liaison between management and employees on safety matters.

Customer Service Support Representative - Johnson Health Tech

(2022-01)

• Provide product information, troubleshoot issues, and resolve customer concerns.
• Maintain accurate records of customer interactions and service history.
• Build strong customer relationships through professional communication and follow-up.
• Collaborate with technical support, logistics, and service departments for seamless experiences.

Personal Assistant to the Owner - Persian Charm

(2016-01 - 2021-12)

• Managed office operations, organized files, and optimized workflows.
• Assisted with multiple projects, meeting deadlines consistently.
• Delivered professional customer service and resolved complaints effectively.
• Maintained organized workspaces and supported office culture proactively.
• Making appointments, scheduling collections and deliveries with clients.
• Following up with client requests.
• Filing and general administration.
• Taking payments receipting.
• Ordering of stationery and office supplies.
• Stock replenishing.

Store Manager, Administrator and Sales - MI Africa

(2015-09 - 2016-01)

• Managed the store in the absence of the owner.
• Administration.
• Sales.
• Merchandising and stock replenishing.

Assistant to Bookstore Manager - DCC Bookstore

(2011-01 - 2015-08)

• Running the store in the absence of the manager.
• Merchandising and stock replenishing.
• Administration.
• Sales.
• CD and DVD production and duplication.
• Promotions and marketing.

Customer Assistance, Cashier/Till Operator - Woolworths SA

(2014-02 - 2014-11)

• Till operator.
• Customer assistance.
• Cashier.

Diploma - Safety Management - University of South Africa (UNISA)

Higher Certificate - Human Resources Management - Management College of Southern Africa (MANCOSA)

Diploma - Ministry - Durban Christian Centre Bible Institute (DCCBI)

Grade 12 - Parkhill Secondary School (2008-12)