Ntshana Mokaila

Motivated and detail-oriented Information Technology graduate with hands-on experiential learning in network infrastructure, technical support, and software development. Demonstrated ability to manage real-world IT challenges in a government department setting. Passionate about applying academic knowledge to deliver practical solutions and eager to grow within a dynamic technology environment.

IT Intern (Work-Integrated Learning) - Department of Cooperative Governance, Human Settlement and Traditional Affairs

(2024-04 - 2025-04)

• Achieved a 98% network infrastructure coverage rate across the department
• Planned, configured, and maintained LAN/WAN infrastructure to ensure seamless departmental connectivity
• Enabled all users within the department to access and maintain their network resources reliably
• Provided technical assistance to 97% of users across the organisation
• Resolved hardware and software issues, including computer configuration and troubleshooting
• Maintained a high level of user satisfaction through prompt and effective support delivery
• Participated in the design and development of departmental software solutions
• Contributed to software maintenance and testing cycles using agile development practices
• Collaborated with cross-functional teams to deliver functional and user-friendly applications

National Diploma in Information Technology - Information Technology - Tshwane University of Technology (2019-02 - 2025-02)

National Senior Certificate - General Education - Tubake High School (2012-01 - 2016-12)