Ntsie Dioma

Experienced casino gaming operations professional with 15+ years of progressive experience across tables and slots. Strong background in gaming-floor operations, staff leadership, customer service, game integrity, security controls, compliance, incident management and operational reporting. Combines practical casino-floor leadership with formal business and management studies, including a Higher Certificate in Economic and Management Sciences and a Bachelor of Business Administration currently in progress.

Ready to contribute to gaming-floor performance, guest loyalty, operational control and profitable gaming operations.

Inspector (Pit Manager) – Tables - Sun Windmill Casino - Bloemfontein

• Optimise staffing levels by scheduling inspectors and dealers to align with peak-demand periods.
• Supervise daily Tables operations, ensuring procedures, internal controls and regulatory requirements are consistently followed.
• Lead and manage Tables staff to maintain efficient staffing by rostering both inspectors and dealers to meet the demand on peak times
• Monitor gaming activity and game integrity to identify and prevent fraud, losses, irregularities and procedural breaches.
• Maintain effective table-security controls and escalate high-risk incidents in accordance with casino procedures.
• Handle escalated customer disputes and service issues calmly and professionally, protecting the guest experience and casino interests.
• Conduct staff performance evaluations, provide coaching and support ongoing skills development.
• Compile operational reports and communicate incidents, performance issues and operational information to management.
• Work collaboratively with management and colleagues to maintain consistent operational standards during busy and high-pressure periods.

Dealer – Tables Department - Sun Windmill Casino - Bloemfontein

• Conducted table games accurately and professionally in accordance with gaming rules and internal procedures.
• Maintained game security and integrity while delivering professional customer service.
• Processed gaming transactions accurately and supported effective table controls.
• Assisted with training and development of new dealers.

Dealer / Inspector – Tables Department - Goldfields Casino - Welkom

• Performed dealer and inspector duties, overseeing game integrity, table activity and dealer performance.
• Supervised gaming tables and monitored staff performance against operational standards.
• Managed cash-control processes and table balancing with a strong focus on accuracy and accountability.
• Assisted management with shift coordination, operational reporting and maintaining an orderly gaming environment.

Floor Attendant (GSA) – Slots Department - Goldfields Casino - Welkom

• Supported gaming-floor operations and maintained operational readiness of slot machines.
• Assisted guests and provided frontline customer service in a busy casino environment.

Bachelor of Business Administration - Regent Business College

Higher Certificate in Economic and Management Sciences - University of South Africa (UNISA)

Grade 12 - Albert Moroka High School