Ntsunguzi Amahle

Customer-focused cashier with 3+ years experience in fast-paced retail and hospitality, Skilled in POS operations, cash handling, and delivering friendly service, Reliable, honest with money, and able to work shifts, weekends, and public holidays.

Cashier - SPAR Supermarket - Flagstaff

(2020-10 - 2021-01)

• Processed customer transactions on POS.
• Handled cash, card, and EFT payments with 100% cash-up accuracy.
• Scanned items, calculated totals.
• Managed customer queues during busy periods.
• Resolved customer queries and complaints professionally to keep service fast and friendly.

Waitress/bartender - Tahiti Lounge - Kokstad

(2023-01 - 2023-12)

• Took customer orders and operated POS system for food, drinks and bar sales.
• Handled cash and card payments, processed refunds, and balanced till at the end of shift.
• Provided excellent customer service in high-pressure environment.
• Maintained cleanliness and followed health and safety standard

Call Centre Customer Service Agent - skills excel training institute - Midrand JHB

(2025-02 - 2025-12)

• Answer inbound calls, emails, and chats from customers
• Listen to customer issues and provide solutions quickly
• Explain products, services, prices, and company policies clearly
• Update customer details and log all interactions in the system
• Handle complaints calmly and professionally
• Escalate complex issues to supervisors or technical teams
• Meet daily targets for calls handled and customer satisfaction
• Follow up with customers to confirm issues are resolved.

Matric/Grade12 - Langa Secondary School (2017 - 2020)

Certificate of Achievement - Business Management - Esayidi tvet college (2021 - 2022)