Ntuthuko Mlaba

I am very ambitious and goal driven as I always aim to excel in any task at hand and I like challenges for that encourages growth in me. I am a social person, I have good interpersonal relations and a willingness to learn and achieve. I grasp new concepts and adapt to any environment with relative ease.

Customer Service Representative at WNS Global (SA) PTY LTD (2025-03 – 2025-10)

Managed customer service operations for gas and electricity billing services

• Meet all KPI's by managing calls and asking fact finding questions
• Ensure customers Gas and Electricity bills are sent out each month
• Take payments, making sure customers information is protected (PCI)
• Complaints (acknowledging, raising, resolving and closing)
• Booking Gas or Electric meter repairs or engineers in case of emergency

Payroll Support Agent at CCI Call Centres (PTY) LTD (2024-04 – 2025-01)

Provided payroll assistance and customer service support

• Assist customers with their payrolls for their businesses
• Ensure all requirements are met in security checks to protect customer data
• Quickly resolve customers query for great customer experience
• Direct customers to self-serve platform and getting used to it
• Generate bills and take payments

Sales Associate at TFG Limited (2022-06 – 2024-05)

Retail sales and inventory management

• Helping customers select and purchase products
• Managing Inventory
• Identifying customer needs and providing excellent customer service
• Meeting sales goals
• Analyzing sales figures and trends then making recommendations to improve sales, customer experience and operational efficiency

National Certificate in Public Management – Elangeni TVET College (2018 – 2022)

National Senior Certificate in General Education – Old Mill High School (2013)