Oarabile Mogami
Office Assistant & Administrator -I am a motivated customer service, sales, and administration professional with strong communication, organizational, and problem-solving skills, committed to delivering excellent service and supporting efficient business operations.
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About
Dedicated and results-driven professional with experience in administration, customer service, CRM systems, sales support, team leadership, and client relations. Skilled in handling customer queries, maintaining accurate records, coordinating administrative processes, and supporting business operations in fast-paced environments. Strong communication, problem-solving, and organizational abilities with a proven track record of delivering excellent customer service, improving workflow efficiency, and working effectively under pressure.
Experience
Office Assistant & Administrator at BLDS (2024-07 – 2026-06)
- Managed office administration, filing systems, and document organization (digital and paper-based)
- Handled telephone and email queries professionally and efficiently
- Scheduled meetings, managed diaries, and prepared meeting minutes
- Drafted reports, letters, and assisted with printing, photocopying, and office supply management
- Liaised with HR, payroll, and staff to support smooth day-to-day operations
- Maintained accurate records and administrative documentation
CRM Operations Experience at BLDS
- Managed customer records, policy information, cancellations, retentions, and client engagement using CRM systems
- Maintained accurate client information in compliance with company standards
- Generated reports to monitor client engagement, performance, and customer retention
- Assisted in resolving CRM-related issues to improve workflow efficiency
- Supported teams in achieving sales and service performance targets
Customer Service Consultant at iWyze (2023-05 – 2024-06)
- Assisted customers telephonically by resolving queries and providing accurate information
- Delivered professional customer support and de-escalated difficult situations
- Maintained high service standards to improve customer satisfaction and retention
- Handled customer complaints and followed up on resolutions
Team Leader at Sanlam (2022-06 – 2023-05)
- Led, coached, and mentored team members to improve productivity and performance
- Managed team performance, conflict resolution, and daily operations
- Supported decision-making and ensured service delivery standards were maintained
- Assisted in achieving operational targets and performance goals
Administrator / Validator at Sanlam (2021-10 – 2022-05)
- Verified documentation and ensured compliance with company policies
- Confirmed client understanding of product terms and conditions
- Maintained accurate records and delivered professional administrative support
Cleaner at Design By U (2018-01 – 2021-03)
- Maintained a clean, safe, and organized working environment
- Performed cleaning, stock replenishment, and workplace maintenance duties
Store Assistant at Mr Price Sports (2014-02 – 2015-01)
- Assisted customers with product selection, pricing, and general enquiries
- Operated tills and handled payments accurately
- Supported stock control, replenishment, and merchandising activities
- Promoted specials, loyalty programmes, and assisted in achieving sales targets
- Maintained store cleanliness and visual presentation standards
Education
Matric – Thuto-Pele Secondary School (2013)
