Area Manager - Elizabeth Arden (Free State and Northern Cape) - Free State and Northern Cape
(2022-01-16)
- Monitoring the performance of sales, targets and motivating members to meet and exceed sales targets
- Monitor the events planning and motivate action plan to grow the brand
- Implement a sales management process to assist the sales team in identifying and prioritizing key customers and prospects
- Managing, training and providing overall guidance of the assigned brand
- Do monthly sales presentation monthly with the Regional manager
- Coordinate sales efforts for marketing programs in the region
- Check and maintain stock orders in stores and handle RTV's
- Implement sales strategies and product knowledge coaching
- Keeping the brand standard, provide consistent motivation to the team
- Ensure that all BA'S are trained and competent to perform their duties
- Make sure counters are merchandised and promotions well executed
- Handle credited products, price changes and availability of products in the stores
100% BA (Junior Management) - Elizabeth Arden SA (Bloemfontein) - Bloemfontein
(2021-05-01 - 2022-01-16)
Worked in Truworths, Foschini, Edgars and Dischem Stores. Reason for leaving: Promotion
- Contribute to, and execute the departments plan to achieve/exceed the sales target and maintain product knowledge to guide and advise customers
- Oversee the day-to-day sales progress within the mall/region
- Train consultants about new product launches and make sure they gain product knowledge to ease customer service and recommend the best products for the customers
- Sell and give advice on the use of different skin care products by providing highly detailed, personalized service to help meet the customer's beauty and health goals with the best products for their skin
- Demonstrate makeup techniques and application methods of skincare products to customers
- Prepare reports on returned and/or damaged beauty products
- Keep abreast with the latest beauty and makeup trends and developments in the beauty industry
- Adhere to chain customer service strategy and processes
- Respond professionally to all customers queries regarding the products and/or service rendered
- Implement the department layout, merchandising and visual display for ease of shop
- Build relationships with customers within the target market and aim to understand and interpret their personal needs to ensure excellent shopping experience
- Conduct weekly analysis and interpretation of all stock management reports to manage the department's performance and communicate with Area Manager on stock issues
- Manage own personal development through performance management and talent management processes and request training and feedback on performance and strive to improve based on this intentions
Travelling Nail and Beauty Advisor - Mavala cosmetics SA (Bloemfontein) - Bloemfontein
(2021-02-24 - 2021-04-06)
Reason for leaving: Contract expiry
- Using unique Mavala SA signature nail treatment to perform specific nail care treatment and give professional manicure according to the customer's needs
- Giving aftercare advice on nail and hands treatment
- Selling and introducing the brand in all Bloemfontein Dis-chem stores
- Offer a range of specific hand care and beauty products and recommend the best products according to the customer's needs to maintain a continuous moisturising level revitalize and efficiently protect the epidermis to prevent premature ageing
- Perform hand exercises for hands with customers to help improve the suppleness of hands and blood circulation
- Build relationships with customers within the target market and aim to understand and interpret their personal needs to ensure excellent shopping experience
Beauty Therapist Trainee - Clanwilliam Lodge & SPA (Moroccan Silhouette Spa)
(2018-10-01 - 2018-10-26)
Reason for leaving: One month training
- Responsible for providing professional beauty and facial treatments to customers and also creating a calm environment where they can relax
- Carrying out all procedures to a high standard and ensuring client confidentiality
- Using unique TheraNaka SA signature massages to perform traditional massage treatments
- Giving aftercare advice on treatments and skincare matters
- Ensuring the Beauty Spa is run efficiently and effectively
- Selling beauty care products at every opportunity
- Respond professionally to all customer queries regarding the product and/or service offered
- Keeping the beauty spa to a high standard of hygiene, cleanliness and tidiness
- Marketing the beauty Spa by actively organising promotional activities
- Build relationships with the customers within the target market and aim to understand and interpret their personal needs to ensure excellent beauty treatment experience
- Conduct weekly analysis and interpretation of all stock management reports to manage the department's performance and communicate with merchants on stock issues
- Areas of expertise: Manicure including hand massage & Pedicure including foot massage, Back, Neck and Shoulder Massages, TheraNaka signature Massages, Eyelash tinting, Beauty Facial treatments
Beauty Advisor - Estee Lauder SA (Woolworths Canal Walk Cape Town) - Cape Town
(2018-07-16 - 2018-08-10)
Reason for leaving: Family relocation
- Adhere to chain customer service strategy and processes
- Respond professionally to all customer queries regarding the product and/or service offered
- Implement department layout, merchandising, and visual displays for ease of shop
- Build relationships with the customers within the target market and aim to understand and interpret their personal needs to ensure excellent shopping experience
- Keep abreast with the latest beauty and make up trends and develop in the fashion industry
- Conduct weekly analysis and interpretation of all stock management reports to manage the department's performance and communicate with merchants on stock issues
- Manage own personal development through performance management and talent management processes
- Request training and feedback on performance and strive to improve based on these intentions
- Contribute to, and execute the department's plan to achieve/exceed the sales budget and maintain product knowledge to guide customer choice
Beauty Advisor - Estee Lauder (Truworths Mimosa mall Bloemfontein) - Bloemfontein
(2017-10-15 - 2018-06-24)
Reason for leaving: Better offer
- Adhere to chain customer service strategy and processes
- Respond professionally to all customer queries regarding the product and/or service offered
- Implement the department layout, merchandising, and visual display for ease of shopping
- Build relationships with the customers within the target market and aim to understand and interpret their personal needs to ensure excellent shopping experience
- Keep abreast with the latest beauty and makeup trends and latest developments in the beauty industry
- Conduct weekly analysis and interpretation of all stock management reports to manage the department's performance and communicate with merchants on stock issues
- Manage own personal development through performance management and talent management processes
- Request training and feedback on performance and strive to improve based on these intentions
- Contribute to, and execute the departments plan to achieve the sales target and maintain product knowledge to guide customers choices
- Keep abreast of current and emerging trends locally and internationally in order to promote the store as the leading retailer that offers aspirational value merchandise
Beauty Advisor - Estee Lauder (Foschini Diamond Pavilion Mall Kimberley) - Kimberley
(2016-10-01 - 2017-09-30)
Reason for leaving: Better offer
- Help every woman/men look and feel good by providing a personalised experience and recommending the best products for them
- Contribute to, and execute the departments plan to achieve/exceed the sales target and maintain product knowledge to guide customer choices
- Request training and feedback on performance and strive to improve based on these intentions
- Manage own personal development through performance management
- Adhere to chain customer service strategy and processes
- Respond professionally to all customer queries regarding the product and/service offered
- Implement the departments layout, merchandising and visual display for ease of shopping
- Build relationships with the customers within the target market and aim to understand and interpret their personal needs to ensure excellent shopping experience
- Keep abreast of current and emerging trends locally and internationally in order to promote the brand as the leading cosmetic brand that offers aspirational value products
- Plan and execute events to promote the brands in store
- Deal with customers and represent the company positively and professionally
Head Cashier - Edgars Diamond Pavilion Mall Kimberley - Kimberley
(2016-05-07 - 2016-09-30)
Reason for leaving: Better offer
- Ensure the integrity of the cash room and the highest standards of accurate and efficient cash handling procedures are followed
- Manage the day to day monetary operations within the attraction
- Manage daily deposits log, audit cash drawers and bank verifications
- Ensure that all voucher redemption; cash receipts and reports are recorded and reconciled on a daily basis
- Prepare money for different departments at the start of each day
- Counts the cash room safe against the safes log, drop cash and coins in preparation of requests of change
- Monitor cash levels and refills as needed
- Collect money and sales receipts from cashiers at the end of shifts
- Note any discrepancies or questionable transactions and prepare the money for bank deposits or handoff to the security
Beauty Advisor (108 hours) - Estee Lauder (Edgars Diamond Pavilion Mall Kimberley) - Kimberley
(2014-10-07 - 2016-05-06)
Reason for leaving: Promotion
- Respond professionally to all customers queries regarding the product and service rendered
- Help every man/woman look well by providing a personalise experience and recommending the best products for them
- Devising marketing ideas, keeping special events on budgets and making sure all promotions run efficiently and smoothly
- Manage sales promotions, special orders and business of direct service targeting the customers
- Keep details of all valuable customers and offer beauty treatments and offer makeup sessions
- Implement the departments layout, merchandising and visual display for ease of shopping
- Build relationships with the customers within the target market and aim to understand and interpret their personal needs to ensure excellent shopping experience
- Keep abreast with the latest beauty and makeup developments in the beauty industry
- Conduct weekly analysis and interpretation of all stock management reports to manage the department's performance and communicate with merchants on stock issues
- Manage own personal development through performance management
- Request training and feedback on performance and strive to improve based on these intentions
- Contribute to, and execute the departments plan to achieve/exceed the target sales and maintain product knowledge to guide customer choices
Administrative Assistant - Pele-ea-Pele Accountants and Auditors
(2013-02-01 - 2013-04-30)
Reason for leaving: Maternity complications
- Assists the Director to manage efficiently and effectively
- Deal with clients and represent the organization positively and professionally
- Duties include filling, answering telephones, transferring calls, photo copying, scanning, ordering suppliers, attending meetings and taking minutes. Responding to emails and scheduling meetings and appointments
- Give administrative support to people within the office
- Communicate office routines, letters and documents
- Preserving office records, gathering information, organizing diaries and conducting employee orientation
- Prepare the board room for meetings
- Assist with events, workshop and exhibitions
- And perform any other related duties that may be assigned
Marketing Trainee - CLR Marketing Company
(2011-10-01 - 2012-06-30)
Reason for leaving: Focus on studies
- Devising marketing ideas, keeping projects on budget and making sure all campaigns run smoothly
- Constantly find new ways to reach target audiences, including in-store displays, special events and advertising
- Do fast paces, good organising and time keeping on point as well as being creative, involve meetings with customers to promote the product and service
- Do sales promotions, special orders, special deliveries, and business of direct targeting the customers
- Prepare presentations to promote latest product trends
- Keeping detailed records of all customers and reaching sales target
- Regularly attending company meetings and briefings
- Keeping up to date with the latest products supplied by the company and interpreting, presenting and discussing the product with the team during presentations
- Monitoring the competitor activities and competitor's products
- Developing strategies for increasing opportunities to meet and talk to contacts
- Working with team managers to plan how to approach customers and creating effective business plan for making sales
