Olotando Mtshwakele
Hospitality Professional with National Diploma
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About
A dedicated Hospitality professional with a national Diploma and experience as room attendance, kitchen attendance, restaurant waitress and receptionist liasing with reservations, I excel in customer service, food preparation and efficient time management. I am a dept in problem solving and possess strong communication and teamwork skills, ensuring the positive guest experience and smooth operations.
Experience
Room Attendance - Shoes Guest House
(2024-02 - 2024-01)
- Maintained high standard of cleanliness and amenity placement across the rooms.
- Managed Housekeeping operations including making beds, linen ironing and guest inquires.
- Regularly supervising the rooms before the arrival of the guest.
Waitress - Mayfair Hotel
(2024-02 - 2025-01)
- Welcomed and seat guest efficiently, managing table assignment to optimize dining room flow.
- Took guest orders accurately and Maintained impeccable presentation of the dining area through meticulous pre-and post-shift checks.
- Prepared and polished cutlery, arranging precisely on the tables to ensure a fine dining experience.
Kitchen attendance (Commis Chef) - Mayfair Hotel
(2025-02 - 2025-11)
- Prepare a variety of hot and cold dishes for buffet, a' la carte, gala, daily specials and selective menus.
- Consistently meet quality standard, earning praise for performance.
- Accurately purchasing stock and stock control applying FIFO strategy.
Receptionist - Mayfair Hotel
(2025-12 - 2026-04)
- Accurately managing check-ins and guest check-out during their arrival to departure.
- Handling guest complaints and providing efficiently information about hotel facilities.
- Accurately managing banking after the day end shift, checking the vouchers, handling payments.
- Professional taking bookings via telephone, selling accommodation and responding to emails liasing with reservations.
Education
Matric - Meylsi Senior Secondary School (2017)
National Diploma in Hospitality and Catering Services - Hospitality and Catering Services - Thekwini Tvet College (2022)
National Diploma in Hospitality and Catering Services - Hospitality and Catering Services - King Sabata Dalindyebo Tvet College (2024)
