Olotando Mtshwakele

A dedicated Hospitality professional with a national Diploma and experience as room attendance, kitchen attendance, restaurant waitress and receptionist liasing with reservations, I excel in customer service, food preparation and efficient time management. I am a dept in problem solving and possess strong communication and teamwork skills, ensuring the positive guest experience and smooth operations.

Room Attendance - Shoes Guest House

(2024-02 - 2024-01)

• Maintained high standard of cleanliness and amenity placement across the rooms.
• Managed Housekeeping operations including making beds, linen ironing and guest inquires.
• Regularly supervising the rooms before the arrival of the guest.

Waitress - Mayfair Hotel

(2024-02 - 2025-01)

• Welcomed and seat guest efficiently, managing table assignment to optimize dining room flow.
• Took guest orders accurately and Maintained impeccable presentation of the dining area through meticulous pre-and post-shift checks.
• Prepared and polished cutlery, arranging precisely on the tables to ensure a fine dining experience.

Kitchen attendance (Commis Chef) - Mayfair Hotel

(2025-02 - 2025-11)

• Prepare a variety of hot and cold dishes for buffet, a' la carte, gala, daily specials and selective menus.
• Consistently meet quality standard, earning praise for performance.
• Accurately purchasing stock and stock control applying FIFO strategy.

Receptionist - Mayfair Hotel

(2025-12 - 2026-04)

• Accurately managing check-ins and guest check-out during their arrival to departure.
• Handling guest complaints and providing efficiently information about hotel facilities.
• Accurately managing banking after the day end shift, checking the vouchers, handling payments.
• Professional taking bookings via telephone, selling accommodation and responding to emails liasing with reservations.

Matric - Meylsi Senior Secondary School (2017)

National Diploma in Hospitality and Catering Services - Hospitality and Catering Services - Thekwini Tvet College (2022)

National Diploma in Hospitality and Catering Services - Hospitality and Catering Services - King Sabata Dalindyebo Tvet College (2024)