Olwethu Mbosela
AVSEC Certified | Cabin Crew Qualified | Entry-Level Customer Service Professional
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About
A dedicated 19-year-old professional seeking an entry-level position in Customer Service Roles, Aviation Security, Customer Service Representative, Call Centre Agent, Front Desk / Receptionist, Retail Customer Service Assistant.
Completed
Grade 12 in November 2024 and obtained a Cabin Crew qualification in 2025 (3-month intensive course). Gained first professional work experience as an AVSEC officer at Lanseria International Airport (1-month contract). Certified in Fire Fighting, Ditching & Survival, and Initial Emergency Procedures Training (EPT). Eager to apply strong interpersonal skills, attention to detail, and a customer-first mindset.
Experience
Aviation Security (AVSEC) – Contract Position - Lanseria International Airport - Lanseria International Airport
(2025-12-01 - 2026-01-11)
- Assisted passengers using wheelchairs, ensuring safe and dignified mobility throughout the terminal
- Supported elderly travellers and unaccompanied minors through check-in, security screening, and boarding processes
- Applied AVSEC training to remain alert to prohibited items and potential security threats
- Provided calm, professional, and empathetic service to passengers under pressure
Education
National Senior Certificate - Matric - Kwadedangendale Secondary School (2024-11)
Cabin Crew Certification - Cabin Crew - The Academy of Aviation Training (2025)
