Ongeziwe Mbalenhle

As a sales agent the objective was to meet daily targets, ensuring quality is upheld while handling a large volume of outbound calls

Sales Agent (Outbound) - Ignition Group

(2018-11 - 2019-02)

• As a sales agent the objective was to meet daily targets, ensuring quality is upheld while handling a large volume of outbound calls

Advisor | Usher - UShaka Marine World

(2020-11 - 2021-04)

• As part of my in service training i was trained as an usher, worked as a cashier and provided guests with information regarding the different activities carried out within the theme park

Sales Agent (Outbound) - Talksure SA

(2021-07 - 2022-08)

• As a sales agent the objective was to meet daily targets, ensuring quality is upheld while handling a large volume of outbound calls

Advisor (Inbound) - Huntswood | A ResultsCX Company

(2022-09 - 2024-12)

• As an advisor I handled a large volume of calls, assisting with different types of queries, placed orders for vulnerable customers and offered support & products knowledge where required

Grade 12 - Nkosibomvu Secondary School (2011-01 - 2015-11)

ND - Tourism Management - Durban University of Technology (2018-02 - 2021-03)