Onkgopotse Ndaba

Dedicated and customer-focused professional with over 3 years of combined experience in the BPO and logistics industries. Skilled in delivering exceptional customer service, managing administrative operations, and supporting organizational efficiency. Proven ability to handle high-volume client interactions with professionalism and accuracy, while also excelling in administrative tasks that ensure smooth business processes.

Call Centre Agent - Advance Call Centre Technologies

(2022-05 - 2024-11)

2 years in the BPO sector

• Delivered outstanding customer support across diverse client accounts.
• Handled inbound and outbound calls with efficiency, ensuring customer satisfaction and issue resolution.
• Developed strong communication and problem-solving skills in a fast-paced environment.
• Consistently met performance metrics including call handling time, quality assurance, and customer feedback scores.

Administrator - International Logistics 365

(2025-01 - 2025-12)

1 year in logistics administration

• Managed daily administrative operations including documentation, scheduling, and client correspondence.
• Supported logistics coordination by maintaining accurate records and tracking shipments.
• Assisted in streamlining processes to improve efficiency and reduce delays.
• Built strong organizational and multitasking skills while working with international partners.

Diploma - Radio and Television Production - Boston Media House

Grade 12 - Crawford International (2021)