Oreratile Phalaso

Remote Administrative Assistant with 8+ months experience managing 200+ monthly client inquiries. Skilled in WhatsApp Business, CRM management, Google Sheets, and data verification with 99% accuracy. Currently studying Business, Marketing & Administration at Boston City Campus. Available for US business hours with fiber internet + backup power.

Freelance Client Support & Data Specialist at Self employed (2025-01 – Present)

• Managed 200+ monthly inbound client inquiries via WhatsApp, email, and web forms, qualifying needs and scheduling follow-ups with 99% data accuracy
• Centralized client data across WhatsApp, email, and web forms into Google Sheets for multi-location tracking
• Maintained client CRM database in Google Sheets & Excel, using VLOOKUP and filters to track leads, appointments, and outcomes for management
• Verified client information and flagged inconsistencies, reducing data errors by 30% and improving response time to under 2 hours
• Communicated updates and next steps to clients daily via WhatsApp Business and email, handling high-volume communication professionally
• Balanced 15-20 hours/week of remote client work while studying Business, Marketing & Administration full-time at Boston City Campus

Diploma in Business, Marketing & Administration – Boston City Campus and Business College (2025-01)