Oscar Fortune

Experienced and dedicated Application Support and Infrastructure Monitoring Specialist with over 15 years of hands-on experience supporting enterprise applications, leading NOC teams, and enhancing systems performance. Proven track record in implementing automation workflows, writing SQL scripts, and managing both on-premise and cloud environments (Azure). Certified in ITIL v4 and Microsoft T-SQL, with a deep understanding of IT operations in financial and payment systems industries.

Application Support Specialist - Sanlam Private Wealth - Cape Town, South Africa

(2023-11)

Contract position

• Built workflow reports on ticketing system for automated onboarding and offboarding processes.
• Implemented capabilities and entities for Portfolio Managers to streamline operations.
• Monitored automated systems; applied manual interventions where needed.
• Logged and escalated incidents while ensuring effective end-user communication during outages.
• Executed critical SQL scripts for offshore reporting and operational tasks.
• Conducted month-end batch runs (portfolio holdings) and tested production servers during maintenance and OS upgrades.

NOC Team Lead - Ecentric Payment Systems - Cape Town, South Africa

(2017-02 - 2023-02)

Contract position

• Managed and mentored a team of NOC operators across shifts.
• Configured and troubleshooted Azure-hosted client servers.
• Supported and maintained client infrastructure including Point of Sale (POS) systems.
• Conducted daily standups and RCA meetings with executives.
• Handled ticket workflows and escalations via ManageEngine.
• Assisted with 3D Secure integration support for ecommerce clients.

Command Centre Operator - Easypay Net1 Ltd - Cape Town, South Africa

(2005-08 - 2017-01)

• Monitored critical financial systems in 24/7 NOC environment.
• Provided 1st line support, executing batch jobs on Linux servers and monitoring system health.
• Managed incident lifecycles: diagnosis, logging, escalation, and resolution.
• Maintained core infrastructure aligned with SLAs.
• Supported various monitoring platforms: PRTG, Realtime, Prognosis.
• Delivered proactive client communication and service continuity.

Matric - Grade 12 - Grassy Park High School (2002)