Paballo Prudence

Dedicated Customer Service Representative with extensive experience in claims management, recovery, and subject matter expertise. Proven track record of handling high-stress situations with empathy and professionalism while maintaining strict compliance standards. Committed to delivering efficient service and workflow optimization within a fast-paced corporate environment.

Recovery Specialist - Huntswood

(2024-01 - 2026-04)

• Managed outstanding motor insurance claims through clear and empathetic communication with diverse stakeholders.
• Applied conflict resolution techniques to secure fair outcomes for clients while protecting company interests.
• Streamlined documentation processes to improve resolution efficiency within a remote team environment.
• Ensured all interactions met strict industry compliance and risk mitigation protocols.

Subject Matter Expert (E Gas & Electric) - Outworx

(2021-02 - 2023-12)

• Ensured accurate information dissemination across the department regarding prepaid gas and electric services.
• Resolved complex customer complaints, providing high-level technical and administrative support.
• Up-skilled advisors on knowledge gaps through targeted coaching and training interventions.
• Identified and implemented improvements to operational processes to enhance service delivery.

Matric Certificate - Sithandimfundo Secondary School (2014)