Client Success Manager at C Ahead Info Technologies (2025-04 – Present)
Leading client success initiatives focused on IT services, digital transformation, cloud enablement, and specialist workforce solutions.
- Manage and grow strategic accounts, with a focus on IT services, digital transformation, cloud enablement, and specialist workforce solutions.
- Engage with CIOs, IT executives, and business stakeholders across banking, insurance, energy, and telecoms to identify gaps in IT projects, SOWs, and contracting, positioning C Ahead as a trusted partner.
- Drive business growth by expanding engagements within existing MSA accounts such as Standard Bank, RMB, and Hollard.
- Lead proposal development, RFP responses, and client presentations to secure new business.
- Coordinate with delivery teams to ensure alignment with client objectives and service excellence.
Account Manager at Indsafri (2023-05 – 2025-03)
Managed enterprise and mid-market accounts across multiple industries, overseeing IT services sales and talent fulfillment.
- Managed enterprise and mid-market accounts across multiple industries, ensuring client satisfaction and identifying upsell opportunities.
- Led IT services sales, including enterprise software, cybersecurity, cloud computing, and managed services.
- Oversaw talent fulfillment for both project-based and long-term staffing requirements.
- Followed up on contract extensions, purchase orders (POs), and invoices to ensure smooth operations and maintain strong client relationships.
- Built and maintained strong client relationships to understand business needs and deliver tailored IT and staffing solutions.
Contracting Specialist at Resourgenix (Absa CRC) (2021-07 – 2023-04)
Managed recruitment processes, contract negotiations, renewals, and compliance adherence.
- Managed recruitment processes, contract negotiations, renewals, and compliance adherence.
- Acted as a key client contact, addressing needs and ensuring seamless operations.
- Strengthened relationships with external suppliers and talent acquisition teams to meet recruitment needs.
- Maintained meticulous administrative records and reported on recruitment progress.
Assignment Specialist at International SOS (2020-01 – 2021-05)
Conducted full-cycle recruitment for medical personnel and managed onboarding and orientation programs.
- Conducted full-cycle (360°) recruitment for medical personnel, including sourcing, interviewing, and placement for on-site roles.
- Managed onboarding and orientation programs to ensure smooth assimilation of staff into operational sites.
- Designed and implemented learning and development initiatives to support staff capability and retention.
- Ensured compliance with medical and operational standards across assignments.
- Coordinated with internal stakeholders to align staffing with operational needs and emergency response requirements.
Site Liaison Officer at International SOS (2016-07 – 2019-12)
Managed payroll processes and facilitated performance development programs for expatriate and local staff.
- Managed payroll processes using Kronos, ensuring accuracy and timely payments for expatriate and local staff.
- Facilitated performance development programs and provided administrative support to expatriate personnel.
- Acted as a liaison between on-site operations and corporate stakeholders to ensure alignment and operational efficiency.
- Supported risk assessment and early-stage operational planning for new site deployments.
- Contributed to coordination of innovation and commercialisation initiatives, assisting with logistics and stakeholder engagement.
