Pamella Mtshizana
Mrs
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About
Experienced Service Consultant with 18 years in finance, customer service and administration. Proficient in banking operations, client service excellence, and administrative functions. Brief experience with Independent Electoral Commission and South African Police Services. Skilled in Microsoft Office suite and SAP. Demonstrated track record of performance excellence with multiple awards.
Experience
Warehouse Packer at Independent Electoral Commission (2004-01-03 – 2004-04-27)
Co-ordination of voting material according to different voting stations. Ensured material was ordered accurately and on time.
- Coordinated voting material distribution across voting stations
- Assisted in stock count and inventory management
- Offloaded incoming material from trucks and verified deliveries from suppliers
- Completed and updated relevant paperwork for warehouse materials
- Maintained organized and clean workspace
- Assisted with additional warehouse duties as assigned
Receptionist (In-service Training) at South African Police Service (2006-06-01 – 2007-01-03)
Gained communications experience assisting the SAPS East London Spokesperson.
- Maintained filing system and documentation
- Answered and fielded switchboard calls
- Provided attention to visitors and directed them to relevant officials
- Gained communications experience with SAPS spokesperson
Bank Teller at Nedbank Limited (2007-04-01 – 2013-02-20)
Adhered to teller procedures, handled cash, and processed various types of transactions.
- Adhered to teller procedures and banking protocols
- Handled cash and processed various transaction types
- Processed card withdrawals and check cashing
- Accepted and cleared postal orders
- Recorded all cash receipts and accepted special clearances
- Updated passbooks and processed applications
- Worked as treasury custodian managing fund bookings
- Managed cash and controlled losses by minimizing fraud
Enquiries Consultant at Nedbank Limited (2013-02-20 – 2016-03-02)
Provided client service and problem-solving excellence. Managed security items and advised clients on banking processes.
- Provided client service and problem-solving excellence
- Managed security items including credit cards and cheque books
- Advised clients on card blocking and account balance processes
- Loaded and cancelled stop orders and stop payments
- Verified and authenticated clients
- Downloaded and printed overnight reports
- Captured internal transfers and balanced suspense accounts
- Faxed, scanned, and emailed documents to relevant staff
- Captured electronic transactions and vendor payments
- Ordered stationery and managed procurement requirements
- Assisted clients with claims and telephonic enquiries
- Identified client needs and escalated to relevant departments
- Provided support services and end-to-end administrative functions
Service Consultant at Nedbank Limited (2016-03-02 – Present)
Handle all queries efficiently and professionally. Educate clients on digital and self-service solutions. Build and maintain client relationships.
- Handled all queries efficiently and professionally
- Established reasons for client visits through relevant questioning
- Educated clients on digital and self-service solutions
- Addressed concerns relating to queue flow and digital devices
- Assisted clients with online application downloads and login issues
- Assisted with statements, card issuance, and document requests
- Built and maintained client relationships
- Discovered client service and digital needs
- Identified quality sales leads and enabled cross-selling
- Accepted and serviced cash transactions over the counter
- Loaded and balanced cash on ATMs
- Balanced and secured branch stock holdings
- Executed cash management and recycling strategies
- Minimized losses and declared cash discrepancies
- Mitigated risk through counter and drop safe management
- Monitored queues and suggested alternative channels
- Managed appointments without double-booking
- Maintained neat and clean banking hall
- Conducted weekly service improvement meetings
- Ensured efficient and effective bank operations
- Managed one-person branch in Wilsonia East London
Education
Senior Certificate in General Education – East London High School (2003-01-01 – 2003-12-31)
National Diploma in Management Assistant – Buffalo City FET College (2009-01-01 – 2009-12-31)
Certificate in Banking in Banking – CHARTALL Business College (2020-01-01 – 2020-12-31)
