Patience Matsaira

Change Management and Systems Implementation Consultant with over six years of experience supporting digital transformation, organisational change, and programme implementation across government, donor-funded, and social impact initiatives. Experienced in driving user adoption, stakeholder engagement, business readiness, training and change communications to support successful implementation of digital systems. Skilled in translating complex business and technical requirements into practical learning solutions that improve system adoption and user experience.

Proven ability to collaborate with business, technical, and government stakeholders throughout the implementation lifecycle—from business readiness and user acceptance testing (UAT) to training, communications, Go-Live support, and post-implementation adoption. Passionate about helping organisations successfully navigate change by placing people at the centre of digital transformation.

Change Management & Digital Adoption and Transformation Consultant - Independent - Johannesburg, South Africa

(2025-08)

Providing consulting services to organisations implementing new digital systems, with a focus on change management, user adoption and learning.

Consulting Engagement - Change Management & Digital Adoption and Transformation Consultant - Ilifa Labantwana and Department of Education - Johannesburg, South Africa

(2025-08)

Developed end-user enablement materials supporting the rollout of newly released functionality within the eCares system.

• Conduct system familiarisation and analysed new functionality.
• Develop learning strategies aligned to user requirements.
• Write training scripts for multiple user groups.
• Produce and edit instructional training videos.
• Simplify technical system processes into user-friendly learning resources.
• Support business readiness through training and user enablement.
• Work collaboratively with project stakeholders to refine learning content based on feedback.

Implementation Coach – National Systems strengthening - Data Innovators (Department of Basic Education – eCares Project) - Gauteng and Free State

(2024-01 - 2025-09)

Supported the implementation and adoption of the eCares (Early Childhood Administration and Reporting System), working closely with national and provincial stakeholders to ensure successful rollout, user readiness and system adoption.

• Led change management activities supporting the rollout of eCares across provincial education departments.
• Facilitated stakeholder engagement between DBE officials, technical teams, service providers and programme users.
• Conducted User Acceptance Testing (UAT), documented enhancement requests and collaborated with developers to improve system functionality.
• Planned and delivered end-user training and onboarding sessions.
• Developed user guides, process documentation and learning materials.
• Supported Go-Live planning and business readiness activities.
• Monitored user adoption and gathered stakeholder feedback to support continuous improvement.
• Worked closely with business and technical teams to translate system functionality into practical user processes.

Program coordinator - Wits Reproductive Health and HIV Institute - Johannesburg, South Africa

(2021-01 - 2023-04)

• Managed donor-funded programme implementation across multiple sites under USAID, PEPFAR, and UNITAID frameworks.
• Coordinated engagement with government departments, NGOs, schools, and community-based organisations to align programme objectives with national and donor strategies.
• Monitored emerging public policy and funding developments affecting programme delivery and advised internal teams on operational adjustments.
• Led stakeholder meetings, documented proceedings, and tracked action items to ensure accountability.
• Developed project trackers and monitored deliverables across teams.
• Prepared narrative and performance reports communicating outcomes, risks, and strategic recommendations to senior stakeholders.

Monitoring and Evaluation Assistant - Wits Reproductive Health and HIV Institute - Johannesburg, South Africa

(2019-01 - 2020-12)

• Supported data analysis and reporting across regional programme sites.
• Identified implementation gaps through trend analysis and recommended corrective action.
• Contributed to performance tracking aligned with donor strategic objectives.

Program, Monitoring & Evaluation Intern - Wits Reproductive Health and HIV Institute - Johannesburg, South Africa

(2018-01 - 2018-12)

• Supported programme officers with monitoring tools, stakeholder coordination, and reporting.
• Assisted with learning documentation and programme improvement activities.

Bachelor of Social Science Honors - Development Studies - University of Pretoria (2018-01 - 2018-12)

Bachelor of Social Science - Industrial Sociology and Labor studies - University of Pretoria (2017-01 - 2017-12)