Patience Mosia

Client-focused leader with 20+ years experience driving retention, revenue growth, and strategic account management.

Client Success / Account Director

• Led large-scale client portfolios and operations across multi-site environments
• Improved SLA performance, reduced escalations, and strengthened client retention
• Managed budgets, forecasting, and profitability
• Built strong stakeholder relationships at executive level
• Drove operational improvements and implemented performance tracking systems
• Led and developed high-performing teams (150–300+ staff)