Patience Tsotetsi

Front Office Receptionist with 8+ years of experience managing busy reception areas and supporting 200+ clients and visitors daily. Skilled in visitor management, multi-line switchboard operation, appointment scheduling, correspondence, travel coordination, and executive team support. Reduced call wait times by 40% and improved office filing systems through targeted process improvements.

Known for reliability, discretion, and strong telephone etiquette, with a consistent focus on operational efficiency and guest satisfaction.

Receptionist at Minopex (2022-08 – 2024-03)

• Delivered professional front-desk and reception services, welcoming clients, visitors, and members in a courteous and professional manner.
• Managed general office administration and provided administrative support to Head Office.
• Maintained accurate records of company vehicles, including allocation, mileage, service schedules, fuel card usage, and damage reports.
• Coordinated corporate travel arrangements, including flights, hotels, car rentals, and shuttle bookings.
• Monitored and replenished office stationery, consumables, and supplies to ensure uninterrupted operations.
• Scheduled and coordinated employee medical examinations and appointments with approved healthcare providers.
• Answered and directed incoming telephone calls, emails, and visitor enquiries efficiently.
• Maintained accurate records, filing systems, and confidential company documentation.

Front Desk Receptionist at Kalagadi Manganese (2017-02 – 2020-01)

• Greeted visitors and directed them to the appropriate departments or personnel.
• Managed security and telecommunications systems, including handling queries and complaints via phone and email.
• Managed incoming telephone calls and email enquiries, and scheduled appointments while maintaining office records.
• Provided administrative support to multiple departments and maintained accurate filing systems and documentation.
• Delivered exceptional customer service in a fast-paced environment.
• Ordered stationery and groceries, and assisted with event management.

Switchboard Receptionist at Storetech (2014-02 – 2016-04)

• Operated a busy multi-line switchboard, directing incoming calls efficiently and professionally.
• Welcomed visitors and responded to enquiries in a fast-paced office environment.
• Performed general administrative and reception duties, maintaining office records and filing systems.
• Supported smooth day-to-day office operations.

Matric (Grade 12) – Suncrest High School (2004-01 – 2004-12)