Call Centre Agent - Concentrix (BPO)
(2020-06-23)
- Receive calls from international clients.
- Check the charges on their bill and explain how they being charged.
- Apply credits and promotions on their account.
- Add a new line or remove the line customer doesn't want anymore.
- Upgrade customer's lines and pitch their available offers
- Change /Update customer details
- Transfer to other departments not on my skill set and Escalate a ticket for further investigations to be done
Call Centre Agent - Merchants (Cell C)
(2021-03-08 - 2021-06-23)
- Receive incoming calls.
- Advise customer of their debit order amounts.
- Advise customer their upgrade eligibility date.
- Check if they have any areas amount.
- Loading customer Minutes or data.
- Updating customer information(eg. - Address, debit order date... Etc)
- Suspend or activate customer line.
- Escalate to another department of not on my skill set to resolve.
Call Centre Agent - Merchants SAA
(2019-04-01 - 2019-03-04)
- Receive incoming calls from customers.
- Book them traveling tickets.
- Make changes on the existing ticket.
- Calculate and advise fees for the changes.
- Check flights availability on date customer wants and class available and the terms and conditions regarding the ticket they purchased.
Customer Service Representative - Merchants Makro (Retail)
(2018-10-01 - 2019-03-01)
- Receive incoming calls
- Check stock availability online and instore
- Track customer order and follow up with couriers
- Escalate to other departments if the query is out of my skill set.
