Technical Support Tier 2
Send a job offer directly to this candidate
Analytical Technical Support representative adept at resolving complex issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Level-headed and calm in stressful situations with well-developed people skills.
Carry out Troubleshooting and configuration of Mix Fleet units. Provide Technical support Help desk to customers (internal & external) and technicians. Respond to the incoming telephone and ticket system to resolve technical queries. Create & Amend configurations settings (Remove or add events, Peripheral, devices etc) as per the client's specifications. Perform customer relationship management to ensure all existing customers receive differentiated service excellence. Perform proactive diagnostic & health check of Mix units. Ensure technical issues are identified and resolved promptly. Follow up on all escalated queries raised to ensure all cases/ queries are resolved within 48 hours. Perform any related duties assigned by Managemen
Project Management NQF Level 4
Business Management NQF Level 4
