Retentions Agent - Standard Bank - Johannesburg
(2012-08 - 2026-12)
- Identify customer concerns during retention calls to tailor solutions that improve overall customer satisfaction and loyalty.
- Negotiate contract terms with clients to secure continued service while maintaining company revenue goals.
- Analyze account histories to determine eligibility for retention offers, ensuring compliance with company policies.
- Resolve billing disputes promptly to minimize customer churn and maintain accurate financial records.
- Document customer interactions thoroughly to support future service improvements and enhance communication consistency.
Sales Consultant - O'Keeffe & Swartz Business Process Outsourcing
(2013-10 - 2015-02)
- Provide and promote a professional sales service to customers with the aim of creating awareness in the market and achieving maximum sales opportunities
- Drove revenue growth by identifying client needs, delivering tailored product solutions, and consistently exceeding sales targets through strategic relationship management.
Sales Consultant - Telkom Direct Store (Smollan) - Rosebank
(2016-02 - 2020-02)
- Drove mobile product sales and service subscriptions by delivering tailored customer consultations, resulting in consistent achievement of monthly sales targets and enhanced customer satisfaction at Telkom Direct Store.
- Drove sales growth by expertly advising customers on Telkom products and services, consistently exceeding monthly targets and enhancing customer satisfaction.
Office Administrator - Streamline Technology Group - Fourways
(2020-03)
- Managed daily office operations, streamlined administrative processes, and coordinated communication to enhance organizational efficiency and support business objectives.
