Peggy Salman

Administer Insurance Claims Provide general assistance to parks and do follow up on outstanding claims Manage fleet and arrange repairs for all SANParks vehicles and payment of invoices thereof

Corporate Insurance Officer at South African National Parks (2024-07 – Present)

• Administer Insurance Claims
• Provide general assistance to parks and do follow up on outstanding claims
• Manage fleet and arrange repairs for all SANParks vehicles and payment of invoices thereof
• Conduct Risk surveys in Parks
• Engage with parks that were surveyed to ensure that 100% of serious risks identified have been mitigated
• Maintain a comprehensive insurance database that reflects 100% of insurable assets
• Attending to calls logged on an ongoing basis
• Add and review renewal information requested by insurers
• Ensure documentation and storage of all the project's information, including process and output
• Follow up on client enquiries, requests, and complaints on time
• Advises clients about the status of the issue and the progress of projects
• Correct problems promptly without being defensive with minimal errors or mistakes
• Engage with stakeholders and clients in the planning and implementation of the unit's work
• Maintain clear communication and update clients continuously regarding mutual expectations, monitoring of client satisfaction
• Ensuring that service level agreements are in place
• Planning, execution, and integration of projects within the division/unit
• Conduct site visits and inspections of claims, and collect information required by insurers
• Assist with insurance tender process
• Liaise with SCM daily concerning the procurement of goods and services

Principal Insurance Clerk at Knysna Municipality (2017-10 – 2024-06)

• Performing administrative and clerical duties relating to insurance claims for and against the council
• Gather documentation relating to insurance claims and contact the involved persons
• Drafting of Specifications for repairs to Buildings and Assets
• Conducting Site Inspections until the project is finalized
• Consolidate insurance claim information and provide it to the insurance controller promptly
• Consulting with internal departments regarding the outcome of claims and advising on procedures to be followed regarding the repair/replacement of the asset
• Collecting invoices relating to claim payouts and submitting them for payment
• Assist with physical asset verification and asset count
• Barcode assets
• Assist with the auction of assets
• Assist with updating the fixed assets register
• Maintaining and updating claims registers
• Report misuse of assets to the superior
• Performing recordkeeping of all insurance-related correspondence, claims, and any other documentation for future reference
• Keeping abreast of changes to policies and procedures affecting insurance
• Capturing authorized vote journals on the financial management system
• Typing of memorandums for the division
• Processing requisitions for orders, obtaining invoices for approval, and submission for payment
• Making logistical arrangements for divisional staff with regards to travel; booking meeting venues; arranging accommodation and transport, assisting with the completion of the necessary related documentation
• Order stationery, goods, and furniture
• Capturing of requisitions and putting out of advertisements
• Do site visits with the affected departments

Finance Administration Clerk at South African National Parks (2016-02 – 2017-10)

• Monitoring and Capturing of Payment Requests
• Sourcing quotations from different suppliers
• In charge of the stock room, ensuring that there is adequate stock and control of stock thereof
• Receiving goods and capturing invoices
• Issuing of stock to beneficiaries and maintaining the stock room and stock levels, and keeping track
• Answering the switchboard daily and making appointments
• Interacting with members of the public daily
• Capturing a database of unemployed persons and calling them for interviews
• Capturing of management timesheets and attendance registers
• Maintaining person days reports monthly
• Capturing of leave book
• Maintaining of database constantly and updating CVs
• Interacting with suppliers of the finance section
• Capturing and generation of orders
• Checking of S&T Claims on the BPM system
• Checking all received documents adhere to legislation, internal and external policies, processes, and regulations, and send back if incorrectly completed
• Capture all received documents into the financial system promptly
• Print batches and attach all relevant documents, and distribute information when required
• Checking of Creditors' Statements
• Accurate maintenance of files and records
• Filing of processed documentation
• Staff debtors and concessions
• Invoicing of concessions (Shop and Restaurant)
• Compiling of Invoice Register and submission thereof
• Payment of standing orders

Senior Administration Clerk at Department of Justice (2009-03 – 2014-11)

• Operating the switchboard and routing incoming and outgoing calls
• Consult with the public daily and with HR
• Managing day-to-day maintenance queries
• Assisting with administration duties on an ad-hoc basis and other general office duties as assigned
• Capturing maintenance monies and processing of payments received
• Do follow up on monies not paid in
• Receive daily reports from the national office
• Cashing up daily and consulting with the sheriff of the court daily
• Consult with the national office, inter alia, on successful and rejected transactions
• Capturing maintenance monies on the ABSA system and doing pay-outs
• Drawing monthly statistics of maintenance monies older than 3months and unclassified monies
• Capturing bank forms of maintenance beneficiaries and updating banking details
• Singing monthly books and submitting them for checking
• Capturing travel and accommodation bookings VA26
• Interacting daily with travel agencies to travel with flair for bookings for stakeholders, colleagues, and witnesses to come to court
• Keeping a history of bookings daily
• Capturing of the JYP justice system for ordering of stock
• Capture requisitions
• Issue purchase orders
• Ordering of stock
• Interacting with different suppliers and sourcing quotations
• Checking the validation of documents and correctness before procuring goods and services
• Receiving stock and doing goods received and payment advice
• Capture invoices
• Keep a record of stock and manage the stock room
• Issue stock to officials, keep records, and maintain the stock room

Publicity Officer and Fieldworker at Statistics South Africa (2006-01 – 2008-12)

Administration Intern at Knysna Municipality

Period of Employment: 6 Months

• Providing support to the Town Planning Manager
• Doing secretarial duties for the manager
• Making appointments and booking meetings
• Capturing new applications and uploading them to Collaborator
• Assist at reception
• Opening new applications, providing support to the manager, and the Senior Town Planner
• Answering the telephone and making appointments
• Arranging the manager's diary and managing it on GroupWise
• Arranging meetings with departmental officials and other stakeholders
• Taking minutes
• Coordinating calls for clients/speakers in the business unit under my leadership, troubleshooting problems accurately
• Maintaining client query and resolution records
• Preparing service delivery performance reports

Diploma in Public Administration and Management – University of South Africa (2019)