Pellagia Nico

Energetic, service-driven and detail-oriented hospitality professional with 7+ years of experience in customer service, food and beverage operations, international guest relations and high-volume hospitality environments, including experience with Royal Caribbean International, Air Chefs (in-flight services), Palmetto Bluff Country Club in the USA and City Lodge Hotel Group. Seeking a Flight Attendant / Cabin Crew position where I can apply my strong passenger-service mindset, communication skills, cultural awareness, safety-conscious approach, teamwork and ability to remain calm and professional in fast-paced environments. Committed to creating a safe, welcoming and positive passenger experience while consistently delivering high standards of service.

Assistant Waitress - ROYAL CARIBBEAN INTERNATIONAL - Cruise

(2025-02 - 2025-10)

• Delivered friendly, professional and efficient customer service to guests within a high-volume international hospitality environment.
• Greeted and assisted customers, took orders and responded accurately to questions and service requests.
• Served food and beverages accurately and promptly while maintaining high service standards.
• Responded professionally to customer complaints and concerns and worked to resolve issues effectively.
• Communicated with colleagues to ensure efficient service during busy operating periods.
• Demonstrated adaptability and professionalism when interacting with guests from diverse backgrounds.

Food and Beverage Trainee - PALMETTO BLUFF COUNTRY CLUB - USA

(2023-03 - 2024-03)

• Assisted with directing team activities and ensuring food and beverage services complied with company and health department regulations.
• Completed daily and weekly administrative responsibilities, including paperwork, inventory counts, cash counts, truck orders and schedules.
• Maintained standards for food storage, stock rotation, quality and presentation.
• Followed health, hygiene and safety requirements consistently.
• Managed multiple operational responsibilities while maintaining attention to detail and service quality.
• Worked collaboratively with colleagues to achieve efficient and professional guest service.

Waitress - AIR CHEFS - In-flight Services

(2016-12 - 2021-01)

• Delivered friendly and positive food and beverage service within an in-flight services environment.
• Maintained sanitation, safety and alcohol beverage control standards.
• Used food and beverage knowledge to make appropriate recommendations to customers.
• Communicated professionally with customers and responded to their service needs.
• Maintained attention to detail while delivering consistent service standards in a fast-paced environment.

BTech Degree - Hospitality Management - Tshwane University of Technology (2019)