Investigator (Assessor) - MiWay Insurance
(2020-01)
Insurance investigation role focusing on personal line and accident motor claims
- Investigate personal line, accident motor claims
- Conduct interviews with clients, witnesses, and scene reconstruction
- Liaise with stakeholders for information and supporting documents
- Report writing based on findings and make recommendations
Investigator - JM Investigation Service (JMIS)
(2019-01 - 2019-12)
Insurance investigation covering multiple claim types
- Investigate personal line, commercial motor claims, and life claims
- Conduct interviews with clients, witnesses, and scene reconstruction
- Liaise with stakeholders for information and supporting documents
- Report writing based on findings and making recommendations
Investigator - IWYZE
(2017-04 - 2018-05)
Motor-related incidents investigation with high-volume claim processing and pre-assessment responsibilities
- Investigations of motor-related incidents including accidents, theft of and out motor vehicles
- Dealt with around 13 claims per month with a turnaround time for end-to-end investigation of 7 days
- Pre-assessment before investigation, listened in on calls to assess details of underwriting from call recording
- Established if the fault lay with underwriting or if further investigation required
- Contacted clients and advised them of the investigation
- Obtained consent form from the client to gather information/documentation to support the investigation process
Investigator - OUTSURANCE
(2009-12 - 2016-02)
Motor-related incidents investigation with underwriting assessment and high-volume claims management
- Investigations of motor-related incidents including accidents, theft of and out of motor vehicles
- Dealt with around 15 claims per month with a turnaround time of 5 days
- Do underwriting before the investigation to determine if the client was covered correctly, by auditing the sales call and any other call before reported incident or loss
- Conduct an assessment with the client
- Interview witnesses
- Liaise with stakeholders to assist with the facilitation and validation of the claim
- Compile a report based on findings and give recommendations
Detective - South African Police Service (SAPS)
(2002-08 - 2009-11)
Law enforcement investigations across two units: Vehicle Investigation Unit (2007-2009) and Sophiatown Police Station (2002-2007)
- Vehicle Investigation Unit 2007 to 2009: Conducted investigations on stolen vehicles that were recovered
- Drafted proforma report and sent to dealer maker of vehicle
- Obtained history of vehicle report from dealer and compares to actual report taken through investigation
- Liaised with licensing department regarding previous vehicle owners
- Traced original owner
- Dealt with insurers to confirm vehicle details
- Sophiatown Police Station General Crime 2002 to 2007: Investigated all general crimes
- Received dockets
- Analysed all information in docket to ensure accuracy and completeness
- Ensured all correct steps were followed
- Thorough investigations into any crime
- Obtained witness statements
- Followed up on suspects
- Arrests and charging of suspects
- Testified in court
- Followed process until docket is closed
Tube Solo Technician - Eskom
(1998-02 - 2000-12)
Technical maintenance role at government parastatal
- Maintaining all Eskom power stations, by analyzing the life span of all the pipes distributing water inside the units
- Report writing with recommendations of findings
