Perseverance Mkhabela

I am a highly motivated and results-driven professional with a strong background in customer service, sales, and call center operations. With over five years of experience in roles that demand exceptional communication, problem-solving, and interpersonal skills, I have developed a reputation for delivering outstanding customer experiences and exceeding performance targets. I am passionate about fostering client relationships, adapting quickly to new challenges, and leveraging my skills to contribute to organizational success.

Proficient in claims administration, sales strategies, and office systems, I bring a versatile skill set and a proactive mindset to every role I undertake.

Claims administrator at GoBid Head office (2023-01 – 2024-12)

• Provided exceptional customer service by addressing inquiries and resolving issues effectively.
• Handled claims administration and maintained accurate client records.
• Achieved daily targets by efficiently managing high call volumes.

Administrator at View World production studios (2020-01 – 2023-12)

• Provided administrative support to the sales team by processing orders, invoices, and client requests.
• Coordinated communication between clients and management to enhance customer satisfaction.
• Maintained inventory records and managed procurement of supplies for business operations.

Assistant Manager at Pantry HOD (2024-01 – Present)

• Supervised daily operations, ensuring efficiency and high-quality service.
• Trained and managed staff to meet performance standards.
• Handled customer complaints and resolved issues promptly to maintain satisfaction.

MATRIC