Peter Swartz

Banking professional with over 20 years' experience at First National Bank (FNB) across retail, private client and business banking, progressing from Sales/Service Representative to Business Advisor. Experienced in portfolio management, client acquisition and retention, cross-selling and credit applications, currently managing a portfolio of approximately 6 500 clients and previously 500 to 850 clients as a Private Banker. Operates in compliance with the Financial Advisory and Intermediary Services Act (FAIS) and the Financial Intelligence Centre Act (FICA).

Holds a BCom in Business Management (UNISA), a Certificate in Banking (NQF Level 5) and the Regulatory Examination (RE1).

Business Advisor - First National Bank (FNB)

(2024-10)

• Identifies and develops business opportunities, growing the portfolio through new client acquisition and retention.
• Manage a portfolio of approximately 6 500 clients, driving turnover, profitability and client retention.
• Generate new leads and grow the active customer account base in support of sales objectives.
• Engage with team members on processes, solutions and performance improvement.
• Set tactical goals and optimise the use of people, finances and technology to achieve them.
• Compile reports that track progress and support informed business decisions.
• Manage cost-to-income and contribute to budget development, reporting on variances.
• Ensure compliance with legislative, audit and process requirements; maintain key stakeholder relationships.
• Latest performance rating: 3.78.

Advisor Banker - First National Bank (FNB)

(2023-01 - 2024-09)

• Supported business profit growth through client acquisition, portfolio analysis and proactive engagement.
• Analysed client portfolios and engaged clients proactively to optimise benefits, fees and returns.
• Identified sales opportunities and managed the leads pipeline effectively.
• Grew the active customer account base through existing client management and new lead generation.
• Met financial targets and service levels while addressing client needs to meet or exceed expectations.
• Reported on transactional and process activity and maintained accurate administration.
• Complied with statutory, legislative, policy and governance requirements.

Entrepreneur - Ruskcuits (Pty) Ltd

(2020-11 - 2022-12)

• Owned and operated a rusk food-production business.
• Managed day-to-day operations and developed business plans, sales targets and growth strategies.
• Oversaw production, quality control and delivery of rusk products.
• Managed supplier relationships, purchasing, stock and inventory levels.
• Handled customer service, sales, marketing and new-business development.
• Controlled budgets, pricing, cash flow, expenses and profitability.
• Ensured compliance with food-safety, regulatory, tax and company requirements.
• Recruited, trained, scheduled and supervised staff where applicable; maintained business records.

Private Banker Analyst - First National Bank (FNB) – Private Clients

(2018-12 - 2020-11)

• Co-managed a Private Banker portfolio and managed it in the banker's absence.
• Delivered proactive, high-quality financial advice and solutions to private clients.
• Grew the client base by managing existing clients, generating leads and acquiring creditworthy clients.
• Achieved revenue targets by optimising revenue opportunities across the portfolio.
• Marketed financial solutions within the business offering and managed the leads pipeline.
• Compiled reports to track progress and guide business decisions.
• Complied with statutory, legislative and policy requirements; contributed to faster, more accurate ways of working.

Banker Support - First National Bank (FNB) – Private Clients (Call Centre)

(2016-04 - 2018-11)

• Provided banker support to private clients through the call centre (part-time from April 2016 to January 2017).
• Assisted with transaction disputes on cheque and credit card accounts.
• Resolved credit card queries and handled complaint escalations.
• Issued banking confirmation letters and visa letters.
• Assisted clients with online foreign exchange (forex) applications.
• Delivered service that met or exceeded client expectations.

Private Banker - First National Bank (FNB) – Private Banking

(2011-04 - 2016-04)

• Managed a portfolio of 500 to 850 clients, delivering personalised service and advice across channels.
• Built long-term client relationships and increased product holding per client.
• Achieved revenue, net income and customer satisfaction targets by growing and optimising the portfolio.
• Generated leads through the Net Promoter Tool and maximised cross-sell opportunities.
• Managed the daily sales diary, appointments and sales presentations, and provided accurate sales statistics.
• Ensured new business applications were closed within timelines and complied with legislative and audit requirements.

Sales/Service Representative - First National Bank (FNB) – V&A Waterfront

(2005-08 - 2011-03)

• Provided sales, service and teller support to personal and business clients.
• Opened and closed personal and business accounts; set up and updated client profiles.
• Processed credit applications for credit cards, home loans, personal loans and life insurance.
• Assisted with international and local SWIFT transfers, bank drafts and foreign exchange transactions.
• Advised clients on investment, lending and credit products.
• Performed ATM and treasury custodian duties; adhered to FAIS and FICA requirements.

BCom - Business Management - University of South Africa (UNISA) (2026)

Certificate in Banking (NQF Level 5) - Milpark Business School (2010-02)

Regulatory Examination Certificate (RE1) - Moonstone (2014-01)

National Senior Certificate (Matric) - Rocklands High School (1995)