Petrus Taljaard

Dedicated administrative professional with over 10 years of experience supporting recruitment, onboarding, executive administration, employee records management, customer service, and office operations within fast-paced remote environments. Currently completing a National Diploma in Human Resource Management and Practices.

Patient Access Representative at EXP Medical Centre (2026-05 – 2026-07)

• Answer inbound calls from families or new inquiries using company phone guidelines.
• Conduct detailed intake calls to explain services, answer questions, and gather vital guardian, medical, and insurance data.
• Follow up with doctor offices and medical providers to request missing referrals, diagnosis reports, and clinical records via phone, or email
• Conduct Verification of Benefits (VOB) with insurance providers, including commercial plans or Medicaid Managed Care Organization (MCO) plans.
• Review received client documents (such as insurance cards and medical evaluations) for accuracy and completeness.
• Switchboard operator

Administrative Assistant at Kantar Millwardbrown (2014-01 – 2024-12)

• Coordinated recruitment activities including interview scheduling and candidate communication.
• Maintained confidential employee records and HR documentation.
• Managed executive calendars, meetings, and reporting. Trained in Waystar & CentralReach
• Prepared professional reports, presentations, and correspondence.
• Implemented electronic filing systems to improve document management.
• Switchboard operator
• Supported employees with HR-related administrative enquiries.
• Collaborated across departments to improve workflow.
• Provided high-quality remote administrative support.

Administrative Assistant at Ask Africa (2012-01 – 2013-12)

• Managed executive schedules and meetings.
• Prepared reports and presentatons.
• Managed executive calendars, meetings
• Collaborated across departments to improve workflow
• Switchboard operator
• Handling emails
• Escalating customer complaints

National Diploma in Human Resource Management and Practices – Milpark Education (2023-01)

Diploma in Hotel & Catering Management – Oxbridge Academy (2012-01 – 2014-12)

High School Diploma – Hoërskool S4lfontein (2007-01 – 2011-12)