Petty Mathebula

Receive and review visa application forms and supporting documents to ensure accuracy and completeness. Verify identity documents such as passports, IDs, and photographs according to embassy requirements. Capture applicants' biometrics (fingerprints and photographs) and accurately enter applicant information into the system.

Operation Officer - VFS Global

(2025-05)

• Receive and review visa application forms and supporting documents to ensure accuracy and completeness.
• Verify identity documents such as passports, IDs, and photographs according to embassy requirements.
• Capture applicants' biometrics (fingerprints and photographs) and accurately enter applicant information into the system.
• Assist applicants with visa information, procedures, fees, and processing times via phone, email, and face-to-face.
• Process visa application payments through the POS system and issue receipts while maintaining accurate cash handling.
• Organize and prepare visa application files for submission to the embassy or consulate.
• Perform quality checks on applications from other Visa Application Centres (VACs) to identify errors and ensure compliance.
• Manage passport collection and courier services, maintain confidentiality of applicant information, and prepare daily operational reports.

Administrative and Research Assistant - National Department of Social Development

(2018-04 - 2020-03)

• Record and organize research findings accurately.
• Assist in writing background and review sections.
• Conduct literature review.
• Prepare research reports and presentations
• Assist in drafting research papers and proposals.
• Schedule meetings and coordinate research activities.
• Communicate with participants, stakeholders, or team members.
• Writing reports during workshop and conferences.
• Present research findings when required.
• Provide administrative support to the Branch Manager and Director.
• Prepare and deliver presentations for meetings and departmental activities.
• Conduct research and gather information to support the Directorate.
• Procure office equipment and supplies using the LOGIS system.
• Coordinate and organize catering for meetings, workshops, and official events.
• Compile and prepare reports during workshops and meetings.
• Arrange travel logistics including transport, accommodation, and itineraries for officials.
• Process and prepare cellphone reimbursement claims.
• Prepare Subsistence and Travel (S&T) claims for officials.
• Maintain proper filing systems for documents and reports.
• Assist with general office administration and coordination of daily activities.
• Schedule meetings and appointments
• Prepare meeting agendas and take minutes
• Manage phone calls and emails, and handle incoming and outgoing correspondence.
• Maintain filing systems (physical and electronic).
• Prepare documents, letters, and memos.
• Handle confidential information professionally.

Receptionist - Bushveld Terrance Hotel and Guesthouse

(2016-09 - 2017-02)

• Welcome guests and visitors in a friendly and professional manner.
• Handle guest check-ins and check-outs and issue room keys.
• Manage reservations via phone, email, and walk-ins.
• Answer, screen, and forward phone calls and respond to emails.
• Direct guests to their rooms and assist with general inquiries.
• Schedule and confirm lunch and dinner table bookings.
• Process payments using POS machines and handle cash transactions.
• Perform administrative tasks such as filing, scanning, and managing office supplies.
• Monitor office supplies and place orders when needed.

B-Tech - Public Management - Tshwane University of Technology (2018)

B-Tech - Public Management - Tshwane University of Technology (2016)

National Senior Certificate - Ndlamakhosi High School (2012)