Senior Manager kikka - Kikka - Paarl, Western Cape
General Manager - Tribeca / Woolworths
(2016-03 - 2017-03)
- Running of operations
- Set up and opening of coffee shop
- Checking Shops e-mails and giving feedback on operations
- Checking hygiene standards and monitoring checklists
- Service compliant for customer service and standards
- Responsible for cash up's, stock control, audit's, shelf life, and operations
- Monitoring social media and image of business and managing complaints
- Responsible for staff payroll and calculating hours worked
- Setting goals and deadlines daily, weekly and monthly
Senior Manager - Bossa Nova Restaurant
(2010-05 - 2016-04)
Responsible for following
- Setting goals and deadlines for managers, waiters, kitchen, and barista stuff
- Monitoring operations of Business and customer service
- Managing social profile for restaurant and updating profile with specials events and handling customer complaints
- Shifting of staff and working out hours worked
- Capturing of invoices and stock controlling
- Updating menu and data on working stations
