SYSTEM ENGINEER and Cloud Support - MOBILITI Group (MTN)
(2021-03)
- AD – Create service account
- AD – Create computer and CNO objects with permissions
- AD – Create security groups
- AD – Perform Audits using manage engine
- File and Print – Create file share and assign permissions
- Exchange - shared mailbox and assign permissions
- Exchange – Create/Modify DLs
- Exchange – Change mail object display names
- Exchange – On-premise support and administration
- Exchange – Restore/Recover email
- Exchange/O365 – Hybrid migrations (Onboarding and Off-boarding)
- Exchange/O365 – Azure AD Connect Sync process
- Exchange/O365 – Azure Support (MFA, SSO, Groups, Roles Config, Apps Config)
- Exchange/O365 – Whitelist and Blacklist
- Exchange/O365 – Add/Remove Mailbox/DL permissions on exchange online
- Exchange/O365 – Import/Export mailbox data on exchange and exchange online
- Exchange/O365 – Assign O365 Licenses
- Exchange/O365 – Find mailbox retention sent in error
- Skype/Teams – Assign voice policies and License
- Server Admin – DNS Add/Remove DNS Records
- Assist End User Support Team where necessary (General Support)
SENIOR IT SUPPORT ANALYST - CLIENT SERVICES SUPPORT - Arup (Engineering)
(2019-10 - 2020-09)
Reason for leaving: Retrenchment due to COVID
- Install and configure software and computer systems.
- Troubleshoot and resolve issues with software or hardware.
- Walk colleagues or clients through steps to help them resolve their technical problems.
- Maintain procedures and reports that provide technical support to the organization.
- Analyze records and logs to spot underlying trends and potential issues.
- Support the implementation of new solutions or applications.
- Establish accounts for new users and assist with password or login problems.
- Test, evaluate, and make decisions about new technology for the business.
- Participate in business-wide meetings to provide insight into technical requirements.
- Set up; Skype for Business, Microsoft Teams, OneDrive for Business, SharePoint.
SENIOR IT SUPPORT LEAD / IT ASSISTANT MANAGER - Le-Sel Research (Manufacturing)
(2018-10 - 2019-04)
Reason for leaving: 6 Month Contract ended due to business rescue
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
- Monitoring and maintaining computer systems and networks.
- Responding in a timely manner to service issues and requests.
- Providing technical support across the company and setting up accounts for new users.
- Repairing and replacing equipment as necessary.
- Testing new technology and managing the IT infrastructure.
- Providing Service Desk Support (1st Line, 2nd Line and 3rd Line Support), Active Directory Support L2, Desktop and End User Support, Office 365 Support, Syspro Support, Citrix support and VMware support.
- Providing Hardware, Software and Network Support.
- Created AD and Mail Accounts for new users.
- Network Cabling/Patch Lan points to Network Switch/Test Lan points.
- IT Hardware and Software Procurement.
- Printer Contract Management and Procurement.
IT SUPPORT CONSULTING - Maragela Consulting Engineers (Engineering)
(2018-10 - 2019-04)
Reason for leaving: 12 Month Contract ended
- Understand customer requirements and business objectives.
- Provide strategic advice on using technology to achieve goals.
- Manage IT initiatives and collaborate with in-house technical staff.
- Train users in new and existing IT systems.
- Provide assistance with technical issues.
- Revise existing systems and suggest improvements.
- Providing Service Desk Support (1st Line, 2nd Line and 3rd Line Support), Hardware, Software and Network Support, Active Directory Support, Printer Support and Wireless Support.
- Remote Support to the Bloemfontein and Johannesburg Offices.
- Setting up Exchange Mail Accounts for new users.
- Setting up Office 2010/2016 and Office 365.
SENIOR DESKTOP ENGINEER - Hatch (Engineering and Mining)
(2007-06 - 2016-10)
Reason for leaving: Retrenchment VSP offered
- Troubleshooting hardware and software issues.
- Installing and maintaining hardware and computer peripherals.
- Installing and upgrading operating systems and computer software.
- Providing basic training in computer operation and management.
- Completing job reports and ordering supplies.
- Providing Service Desk Support (1st Line, 2nd Line and 3rd Line Support).
- Providing Hardware, Software and Network Support.
- Providing Active Directory L2 support, User Support and VIP Support.
- Created AD and Mail Accounts for new users, Permissions, DL Creation.
- Network Cabling/Patch Lan points to Network Switch/Test Lan points.
- Created SAP Account.
- Server Admin Support (Print Server, Exchange Server, Shared Drives Server).
- DM Support and Account Creation.
- Office 365 and Lync/Skype Support.
- Responsible for new printer procurement and contract renewal (printer contract management).
IT TECHNICIAN (DESKTOP END USER SUPPORT) - HR-Computek
(2006-10 - 2007-05)
Reason for leaving: Contract career growth. Client: Department of Public Works.
- Set up workstations with computers and necessary peripheral devices.
- Check computer hardware to ensure functionality.
- Install and configure appropriate software and functions according to specifications.
- Develop and maintain local networks in ways that optimize performance.
- Ensure security and privacy of networks and computer systems.
- Provide orientation and guidance to users on how to operate new software and computer equipment.
- Organize and schedule upgrades and maintenance without deterring others from completing their work.
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
- Maintain records/logs of repairs and fixes and maintenance schedule.
- Identify computer or network equipment shortages and place orders.
DESKTOP SUPPORT TECHNICIAN - Mthombo Information Technology (M-I. T)
(2003-11 - 2006-09)
Reason for leaving: Contract career growth. Client: Transnet and Department of Water Affairs and Forestry
- Hardware, Software and Network Support.
- Service Desk Support (1st and 2nd Line Support).
- LAN/WAN and TCP/IP Network Support.
- Installations of Operating System [Win 95, 98, 2000, XP, NT), SAP, Microsoft Office Applications Outlook.
- PC Maintenance Troubleshooting.
