Phezile Gumede

Motivated and detail-oriented student seeking an internship opportunity to apply communication, problem-solving, and customer service skills gained through call centre experience. Eager to contribute to a dynamic team while gaining hands-on experience in a professional environment.

Call Centre Agent & Customer Service Representative at Ethekwini Water and Sanitation (2024-04 – 2024-09)

Handled inbound customer calls, resolving inquiries and complaints efficiently. Maintained high customer satisfaction through active listening and empathy. Documented customer interactions in CRM systems and collaborated with team members to meet performance targets.

• Handled inbound customer calls, resolving inquiries and complaints efficiently.
• Maintained a high customer satisfaction rating through active listening and empathy.
• Documented customer interactions and feedback in CRM systems to improve service quality.
• Collaborated with team members to meet daily performance targets and service-level agreements.
• Trained in conflict resolution, time management, and effective communication techniques

Diploma in Public Management – Mangosuthu University of Technology (2025-04)

Advanced Diploma in Public Management in Human Settlement – Mangosuthu University of Technology (2025-11)

Grade 12 – Nodineka High School (2020)