Philisa Mancoba
Miss Philisa Mancoba
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About
I am passionate about leveraging effective communication strategies to build strong relationships and drive positive outcomes. The blend of Public Relations expertise and customer service experience enables me to connect with diverse audiences and deliver impactful solutions. I seek to use proven skills which includes client services, news reporting and leveraging strategic communication techniques.
Experience
CONSULTANT at TENACITY FINANCIAL SERVICES (2025-02 – Present)
- Monitored assigned accounts to identify outstanding debts.
- Planned and executed strategies to recover overdue payments.
- Located and contacted debtors to verify their payment status.
- Negotiated payment deadlines and payment plans with debtors.
- Responded to questions and complaints effectively.
- Advised debtors on available payment methods.
- Ensured accurate capturing of customer details.
EDUCATION ASSISTANT (e-cadre) at ZAKHELE PRIMARY SCHOOL (2023-04 – 2023-09)
My role was to assist learners and teachers with troubleshooting of ICT equipment and uploading educational content on learners and teachers' devices. I was also responsible for assisting the school Clerk and the Principal with the admin work and capturing of the school data. During my free time, I would tutor students who are late developers in English and Xhosa.
NEWS REPORTER at EASTERN CAPE DAILY NEWS (2021-08 – 2023-05)
In this role i was tasked with researching, investigating, and reporting on current events and news stories. This involved gathering information from diverse sources, conducting interviews, writing news stories, ensuring factual accuracy through rigorous fact-checking and staying abreast of developments in current affairs. My primary responsibility was to deliver precise and compelling news reports to the public.
SALES PROMOTER at OPENSERVE (2020-06 – 2020-12)
My role involved hound door-to-door to inform people about the benefits of using fiber optics instead of cables. I was responsible for selling Openserve's fiber services and convincing people to switch into using Fiber. My target was to make at least 10 sales every day.
Education
Advanced Diploma in Public Relations Management – WALTER SISULU UNIVERSITY (2023)
Diploma in Public Relations Management – WALTER SISULU UNIVERSITY (2022)
National Certificate in Versatile Broadcasting – WALTER SISULU UNIVERSITY (2019)
Grade 12 – EXECUTIVE ACADEMY (2018)
