RESERVATIONS/RECEPTIONIST (Semper System) - ZIZI'S RESTAURANT/UMDLALO LODGE
(2006-06 - 2010-06)
- Guest check-in and Out
- Performed MOD duties in the evenings (Assisted at the Housekeeping and Food & Beverage Departments)
- Ensured that all guests are checked in to the correct rooms and Profiles are updated on the system
- Assisted in promoting the hotel and its amenities
- Assisted in following up of bookings
- Liasing with all relevant agents with pro-forma invoices and following up on these, to ensure payments are received on or before their due dates and receiving of vouchers
- Ensured that all training is done, and all memos are understood and signed
RESERVATIONS/RECEPTION (Apex System) - PHEFUMULA BEACH RESORT (NOW SUGAR BEACH RESORT)
(2010-06 - 2011-01)
COMPANY CLOSED
- Night Audit
- Restaurant and Hotel Bookings on Apex
- Switchboard operator
- Wedding and Functions coordinator
- Prepare guests invoices upon check outs
FRONT OF HOUSE SUPERVISOR (The Host System) - SPRINGBOK - NAMBITHI GAME RESERVE
(2011-09 - 2016-02)
- Coordinating all aspects of internal and external
- Prepare guests invoices for check outs
- Communications in the Front Office Department
- Welcoming of guests on arrival
- Presenting of key to the guests at check in
- Communicating with the housekeeping department to ensure all rooms are ready prior to guest check-in monthly Housekeeping and Beverage stock take
- Gaap point of sale cash up in the evenings
- Co-ordinating bookings for the Lodge through The Host system
- Supervised Food and beverage service staff, and 3 receptionists
RESERVATIONIST - THE GORGE GAME LODGE & SPA (Innkeeper system)
(2016-03 - 2019-08)
FOH MANAGER/RESERVATIONS (THE HOST) - MONTUSI MOUNTAIN LODGE
(2019-09 - 2023-11)
- Data capturing excel spreadsheet
- Responding to Bookings Enquiries, Telephone, email, website & Facebook
- Making Bookings on Innkeeper System
- Follow up on outstanding payments
- Prepare guests invoices for check outs
- Weekly curio shop stock take
- Switchboard operating, screening incoming calls
- Manage cash box safe
- Liaise with all departments with regards to guest's requirements
- Assist with cash up
- Manage front of house/service staff
- Host and personally contact each guest in the evening
- Welcome and check in guests on a friendly manner
- Maintain in-house billing system and assist with check outs
- Respond to all booking enquiries telephonically, via email and through various online booking channels
- Handle all queries in a friendly, professional and efficient manner
- Liaise with tour operators regarding new bookings and general enquiries
- Stock control - Beverage, Curio shop, Stationery and Housekeeping
FRONT OFFICE DUTY MANAGER - THE CAPITAL PEARLS HOTEL
(2023-11)
- Reservations (Protel system)
- Cash up, check in and check outs, room checks
- Overseeing day to day running of the front office
- Manager front office staff, problem solving
- Ensure the guest front office meet and exceeds guest expectations as the first point of contact for guests
