Phiwokuhle Sithole

I am a hard working individual and always keen to grow and always looking forward to changes and growth.

Very ambitious and a go getter.

The Real Time Administrator (RTA), will be a part of the team supporting our Consumer Service Centers and is responsible for providing direct Real Time support through monitoring and managing incoming call traffic, break schedules and all issues that may impact service levels (SL’s) and take the appropriate steps to resolve or reduce these impacts, on an hourly, daily, and weekly basis.

Implement and oversee electronic and physical filing systems to ensure accurate storage, retrieval, and archiving of company records. Develop and enforce records retention schedules to comply with legal and organizational policies, ensuring timely disposal of outdated files.