Phozisa Ntelani

Qualified and compassionate Social Worker with experience supporting school-aged children, vulnerable youth, homeless individuals, and older persons. Skilled in assessments, case management, safeguarding, and delivering trauma-informed, person-centred interventions. Adept at crisis support, advocacy, and coordinating services with families, schools, and community partners. Committed to promoting safety, dignity, and long-term wellbeing for diverse and at-risk populations.

School Social Work (GRADUATE INTERNSHIP) at OVERBERG EDUCATION DISTRICT (2025-01 – Present)

• Implemented social work capacity building programs for the early identification of and interventions relating to social, emotional and behavioral barriers to learning
• Trained teachers, parents and staff to manage identified learners who experience social, emotional and behavioral barriers to learning, e.g. Individual support plan (ISP), Group Support Plan (GSP). Develop and Implement preventative programs for learners, parents and School Governing Bodies (SGB) that address and/or prevent social, emotional and behavioral barriers to learning.
• Implemented inclusive education policies including the Screening Identification and Assessment support (SIAS) policy
• Participated in inter- and intra- sectorial networks and collarboratios. Promotes inclusive schools as centres of Care and Support for teaching and learning (CSTL) and use framework to coordinate the support from other sectors. Collarborate on social work matters with the multi-disciplinary teams.
• Provide specialised social work support stengthen District and School Based support team (DBST/ SBST): train, sustain and promote SBST's in collarboration with the DBST in all schools in understanding social context, legislation related to children and create an effective school community partnership. Collarborates as multi-disciplinary teams with ISLES DBST to support learners who experience barriers to learning. Provides social work input for the district regarding policy development and reviews.
• Providing Child Protection Week and 16 Days of Activism

Social Work (VOLUNTEERING) at U-TURN HOMELESS MINISTRIES (2024-01 – 2025-01)

• Complete assessment of clients who came to the ministry referred to the Social work Department.
• Developed individual Development plans along the guidelines of the Clients Journey
• Complete referrals to partnering shelters and primary interventions programs
• Provides case-management for clients on Rehab supports
• Conducted Change group to motivate homeless people to change their lifestyle to normal life
• Provide emergency intervention as and when needed and refer back to services

Student Social Worker at AGE-INACTION (2022-01 – 2023-01)

• Enhance client well-being by conducting comprehensive assessments and developing individualised care plan.
• Establish partnerships with local organisations to create a referral network for comprehensive service delivery to clients in need
• Provide casework and support to older persons who are in need of care and protection.
• Offer support services to clubs, service centres, and old age homes
• Conduct comprehensive assessments of older persons at risk (poverty, neglect, abuse, health vulnerabilities).
• Provide individual and family counselling to older persons and caregivers.
• Develop, implement, and review care and intervention plans.
• Establish and support service centres, clubs, and support groups for older persons.

Bachelor of Social Work in Social Work – NELSON MANDELA UNIVERSITY (2020-01 – 2023-01)

National Senior Certificate – RIVERSIDE PRIVATE SCHOOL (2019-01 – 2019-01)