Phumeza Tiso

Branch Manager with 7 years of experience at the South African Post Office, overseeing daily operations and ensuring efficiency. Skilled in managing budgets, controlling expenses, and allocating resources to meet financial targets. Expertise in stock management, delivery coordination, and ensuring accurate documentation.

Proven ability to enhance branch revenue through process optimization. Experienced in customer service during peak hours, minimizing delays, and handling cash and banking transactions with precision. Strong focus on maximizing operational performance and maintaining high service standards.

Branch Manager - South African Post Office

(2017-05 - 2024-04)

• Oversaw daily branch operations, ensuring smooth functioning and efficiency.
• Controlled expenses and allocated financial resources to meet budget goals.
• Managed stock movement and ensured accurate documentation.
• Coordinated daily deliveries and dispatches, ensuring correct routing.
• Provided customer service at the trade counter during peak hours to minimize delays.
• Maximized branch revenue by optimizing operational processes.
• Managed cash and prepared banking transactions accurately.

Teller - South African Post Office

(2014-06 - 2017-05)

• Efficiently managed the dispatching of incoming and outgoing mail and courier services.
• Successfully sold Post Office products, contributing to sales targets.
• Provided detailed explanations of bank services, financial products, and fees to customers.
• Assisted customers with account inquiries, updates, and transactions.
• Processed transactions and issued receipts with attention to accuracy.
• Delivered exceptional customer service, ensuring a warm and welcoming first impression.
• Accurately reconciled cash and cheques against computer records at the end of each shift.
• Processed customer cheques by verifying identification and account balances in line with bank policies.

Stock Taker - Jet

(2013 - 2013)

• Accurately counted and recorded stock items, ensuring stock levels matched inventory records.
• Organized and categorized products, maintaining a well-ordered system for efficient stocktaking.
• Conducted stock reconciliation, identifying and reporting discrepancies to management for resolution.
• Managed stock rotation by checking expiration dates and ensuring older stock was prioritized.
• Prepared and submitted detailed inventory reports, highlighting shortages, and damaged goods to support effective inventory management.

Computer Clerk - Boston Business College (2012 - 2012)

N4 - Financial Management - Northlink College (2008 - 2008)

Grade 12 - Dordrecht High School (2007 - 2007)