Phumla Fakata

Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.

Cashier - Shoprite Checkers - Dewetsdorp Road

(2024-05 - 2025-05)

• Processed customer transactions efficiently using point-of-sale systems.
• Maintained accurate cash drawer, ensuring proper change and minimizing discrepancies.
• Assisted customers with product inquiries and provided recommendations for purchases.
• Handled returns and exchanges according to store policies, enhancing customer satisfaction.
• Collaborated with team members to maintain organized merchandise displays and inventory levels.
• Resolved customer complaints effectively, contributing to a positive shopping experience.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.

Grade 12 - English, Mathematical Literacy, Business Studies, Economics, Tourism, Life Orientation - Ntsemoseng High School (2021-01)