Phumla Khumalo

Results-driven and customer-focused professional with experience in sales, customer service, administration, logistics coordination, and education. Skilled in building strong customer relationships, resolving queries, coordinating stakeholders, and delivering excellent service. Possesses strong communication, problem-solving, and organizational skills gained through experience in telecommunications, logistics, and teaching environments.

Committed to providing exceptional customer experiences while contributing positively to organizational goals.

Sales agent - Italk International

(2025-02)

MTN Campaign

• Provide input into the best buys and most suitable equipment to meet customer needs.
• Responsible for selling MTN products and services to customers.
• Building strong customer relationships.
• Meeting sales targets.
• Answering queries and concerns about MTN's products and services.
• Educating customers on each type of sale.

Supply chain controller - Maersk Logistics

(2022-10 - 2024-09)

• Oversee import and export planning for customer cargo.
• Coordinate with internal and external stakeholders to ensure timely deliveries.
• Provide customers with updates throughout the shipment cycle.
• Prepare reports and analyse data for management and customers.

Admin Clerk - Matla life investments

(2022-02 - 2022-09)

• Managed calls, scheduled appointments, and handled confidential documents.
• Processed fee statements, reconciled payments, and assisted in report preparation.
• Coordinated meetings and managed executive calendars.

English Teacher - Ekwandeni Primary School

(2021-01 - 2021-12)

English First Additional Language

• Assess and look after 150+ students' progress throughout the term and work closely with other staff to efficiently plan and coordinate work.
• Maintained classroom discipline and created engaging lesson plans.
• Conducted assessments and tracked student progress.
• Trained an assistant teacher on classroom management.
• Supported students in comprehending the curriculum and provided academic assistance.

Substitute Teacher - Jozua Naude Primary School

(2020-02 - 2020-11)

English Home Language & Creative Arts

• Taught English Home Language and Creative Arts to Grades 5 and 7.
• Managed the classroom and ensured student engagement.
• Prepared lesson plans and submitted curriculum coverage reports.
• Conducted assessments, entered marks, and compiled grade reports.
• Supervised students during breaks to ensure adherence to COVID-19 protocols.

Post Graduate Certificate in Education - Further Education and Training Teaching - University of Kwa-Zulu Natal Edgewood Campus (2019)

Bachelor of Social Sciences - Psychology & Sociology - University of Kwa-Zulu Natal - Howard College (2018)

National Senior Certificate - Bizimali High School (2015)