Phumla Mnisi

Results-driven professional with experience in talent acquisition, recruitment, communications, customer service, administration, and data capturing. Skilled in ATS management, candidate sourcing, data entry, reporting, stakeholder engagement, and Microsoft Office applications.

Data Capturer at Isandiso Pipelines Engineering (2026-01 – 2026-06)

• Captured, verified, and maintained electricity meter installation data for residential and commercial customers
• Worked on an Electricity Meter Installation Project in partnership with Conlog
• Performed accurate data entry, data validation, and record management to ensure data integrity
• Updated customer, meter, and site information in databases and spreadsheets
• Monitored project progress and tracked completed installations against project targets
• Conducted quality assurance checks and resolved data discrepancies with field teams
• Generated weekly and monthly reports for project managers and stakeholders
• Managed document control, filing, scanning, and archiving of project records
• Collaborated with technicians, supervisors, and stakeholders to maintain accurate project documentation

Talent Acquisition Specialist at Cherry Assistant (2025-01 – 2025-12)

• Sourced and screened candidates for a range of roles using online job boards and professional networks
• Reviewed resumes and applications to shortlist suitable candidates for open positions
• Scheduled and coordinated interviews between candidates and hiring managers
• Managed candidate pipelines and tracked recruitment progress using the applicant tracking system
• Drafted and posted job advertisements across multiple platforms
• Conducted reference checks and assisted with the preparation of offer documentation
• Communicated with candidates throughout the recruitment process to ensure a positive experience
• Collaborated with hiring managers to understand role requirements and recruitment timelines
• Apps Used: Slack, ApplicantStream, Discord, ClickUp, Zoom, Email, RingCentral, Trello

Communications Coordinator at City of Johannesburg (2023-01 – 2024-01)

• Drafted and distributed internal and external communications, including newsletters and notices
• Coordinated communication campaigns to keep stakeholders and the public informed of municipal programs and services
• Liaised with various departments to gather information and ensure consistent messaging
• Assisted with the planning and coordination of public events and engagements
• Monitored media coverage and public feedback relating to municipal communications
• Maintained communication schedules and ensured timely distribution of information
• Responded to public inquiries and directed them to the relevant departments
• Maintained accurate records of communication materials and correspondence

Talent Acquisition Specialist / Recruiter at Culturellifence PTY LTD (2020-01 – 2023-01)

Call Centre Agent at I-Talk Financial Services (2017-03 – 2020-03)

• Handled inbound and outbound calls, assisting customers with account queries, products, and services
• Followed call scripts and adhered to quality standards and key performance indicators
• Resolved customer queries and complaints promptly and professionally
• Captured and updated customer information accurately on internal systems
• Escalated complex issues to supervisors or relevant departments when necessary
• Maintained knowledge of company products, services, and policies to provide accurate information
• Met daily and monthly call handling and service targets
• Ensured compliance with company policies and financial services regulatory requirements during all customer interactions