Phumlani Maduna

Investigation enthusiast effective in delivering results on time. Reliable with outstanding interpersonal and management skills. Seeking an investigative role where hard work and dedication will be highly valued.

Adaptable OTR with and a half a year experience providing first class results, meets job demands and deadlines through diligent work ethic and dedication to quality. Dedicated OTR with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve set goals.

Trustworthy OTR with dedicated work ethic. Consistently provide first-class results in line with stringent targets and deadlines, detail orientated OTR adept at making critical decisions and managing deadlines. Energetic self-starter and navigates high-stress situations and achieves goals on time even under pressure.

OTR - XTND Forensics

(2024-08 - 2026-04)

• As an OTR, I was required to go visit deceased's claimant's areas and also visit the funeral parlours, forensics pathologist, hospitals and police stations if the need arises to validate claims.
• First, one had to organize and plan before one visits those areas to get an understanding beforehand on what kind of claims is one dealing with.
• Secondly, I assisted insurance companies to determine if the claims are fraudulent claims or legit claims.

Contractor - DSV

(2015-05 - 2021-11)

• Observe customer delivery instructions, prioritizing safety secure deliveries offered flexible working patterns to meet round the clock delivery demands optimizing service efficiency.
• Used professionalism to maintain positive company reputation.
• Communicated clearly and professionally with customers to deliver first-class service collected parcels and packages consignments to addresses specified in dispatch instructions maximized customer satisfaction by resolving service issues promptly.

Customer Service - Multichoice

(2007-12 - 2012-04)

• Oversaw customer account enquiries accurately providing information to resolve service complaints and guarantee customer satisfaction assisted customer with product-related questions feedback and complaints.
• Served as a point of escalation for complex customer issues, capturing timely resolution to drive client retention.
• Resolved customer queries by email and over the phone, addresses technical difficulties by quickly identifying and trouble-shooting customer issues to achieve timely first-time resolution.
• Coached staff on operating procedures to maintain quality service.

Bachelor in Primary Education - Primary Education - Wits University (1994-01 - 1997-07)

Matric Exemption - Mjokwane Senior Secondary School (1988 - 1988)