Phuti Mphaga

To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.

Waitress - CAPPELO RESTAURANT

• Welcome customers and show them to their tables.
• Present menus and explain food and drink options.
• Take customer orders accurately.
• Serve food and beverages promptly and professionally.
• Check that customers are satisfied with their meals.
• Process bills and payments when required.
• Clean and prepare tables for new customers.
• Maintain hygiene and follow food safety rules.
• Work with kitchen staff and other team members.
• Handle customer complaints politely and professionally

PA &Sales Leader - AVON

• Monitored team sales activity using Avon’s digital reporting tools, identifying underperforming accounts and implementing retention strategies.
• Maintained an active base of personal direct-selling customers, delivering consistent post-sale support and driving repeat orders.
• Efficiently managed high-volume executive diaries, scheduling meetings, sales training webinars, and campaign briefing sessions across multiple teams.
• Served as the primary point of contact for team queries, managing inbound email inquiries, telephone correspondence, and corporate communication flow.
• Coordinated logistically smooth team recognition events, workshops, and product launch conferences for up to [Number] attendees.
• Drafted weekly campaign progress reports, maintained accurate sales leadership databases, and tracked promotional order submissions.
• Handled complex travel logistics, hotel accommodations, and expense claims for regional sales leadership trips.

Domestic Worker - SUX FOUNTAINS ESTATE

• Cleaning rooms, dusting furniture, sweeping and mopping floors, washing windows, and maintaining overall tidiness throughout the home.
• Washing clothes by hand or machine, ironing, folding, and organizing wardrobes.
• Washing dishes, cleaning kitchen surfaces, food preparation assistance, and keeping pantry areas orderly.
• Childcare or Elder Care: Depending on the specific role, assisting with monitoring children, helping with school routines, or providing general companion care for elderly household members.

Office Cleaner & Tea Lady - INDUSTRIAL DEVELOPMENT CORPORATION

• Dusting and wiping down office desks, monitors, keyboards, telephones, and chairs.
• Emptying desk dustbins, recycling containers, and replacing bin liners.
• Sweeping, vacuuming carpets, and mopping hard floor surfaces (tile, vinyl, wood).
• Wiping high-touch surfaces such as door handles, light switches, elevator buttons, and handrails with disinfectant.
• Deep cleaning and sanitizing toilet bowls, seats, urinals, and sinks.
• Cleaning mirrors, counter surfaces, and walls.
• Replenishing consumables (toilet paper, hand soap, paper towels, and sanitary products).
• Emptying and sanitizing hygiene bins.
• Cleaning appliances (microwaves, kettle, exterior of refrigerators).
• Wiping down countertops, tables, and dining surfaces.
• Cleaning and organizing reception areas, meeting rooms, and hallways.
• Cleaning interior windows, glass partitions, and glass doors.
• Deep cleaning carpets and upholstery as scheduled.
• The primary objective of a tea lady is to manage office refreshments, care for kitchen hygiene, and handle refreshment logistics for meetings and visitors.
• Preparing and serving hot and cold beverages (tea, coffee, water, juice) to staff, management and visitors.
• Ensuring fresh water pitchers, clean mugs, tea bags, and coffee are available.
• Setting up and serving refreshments for executive meetings, workshops, and client presentations.
• Keeping the staff kitchen, tea station, and lunchroom clean, tidy, and hygienic at all times.
• Clearing away plates, cups, and leftover food from meeting rooms immediately after meetings conclude.

Grade 12 - Millennium Combined School (2008)

General Education And Training Certificate - ABET - Petersburg Comp AET (2013)

Public Administration - Salitig Training College (2018)