Phuti Raseala

Induction of all new staff and ensure that all the required documents for the employees file Monthly training for the Front Office department as well as Reservationist Provide growth session for any employees that are not performing well

Front office Co-Ordinator/ Duty Manager - City Lodge Barbara Road

(2019-02 - 2020-03)

• Induction of all new staff and ensure that all the required documents for the employees file
• Monthly training for the Front Office department as well as Reservationist
• Provide growth session for any employees that are not performing well
• Ensuring that all the new employees comply with the three months' probation period
• Report on unpaid account to the superior
• Following up on the existing account to make sure that they are up to date
• Make sure that the night audit pack is compiled as per the audit requirements
• Check the daily shift banking and make sure that it balance
• Compile a monthly Vending reports with sales and monitor the machine daily orders
• Do the financial year end stock
• Ordering of stationery and equipment for the back office
• Ensuring that all recruited/dismissed or promoted staff are loaded on to scubed by Head Office for records
• Lock up all the storerooms and safes with all keys recorded
• Make sure that all CCTV monitoring systems are up and running and recording daily
• Ensure that all guest complaints/requests are handled quickly, professionally and communicated verbally and or in writing to the relevant HOD/Duty Manager and the GM
• Smaller events planning and special days
• Staff team buildings planning
• Handling of the Vending machine sales and loading of stock
• Follow up on the guest rate us query and any feedback on TripAdvisor

Reservationist /Conference Coordinator/ Relief Duty Manager - Courtyard Eastgate (City Lodge Hotel)

(2014-01 - 2019-01)

• Handling of Front desk
• Greeting & Welcoming guests
• Deliver excellent Customer service as per the company policy
• Deal with all incoming enquiries via telephone or e-mail
• Make reservations and follow up on payments
• Doing monthly reports for the front office department as per the KPMG requirements
• Develop a room revenue and occupancy forecast
• Marketing for return business and sales for new business
• Prepare arrivals for each day and lookout for special request
• Provide information to guests as well as maximising bedroom and other sales opportunities
• Liaising with all the hotels departments regarding the arrivals
• Do in-house monthly training to keep up with the best service
• Reporting of maintenance issues that arises within the hotel
• Filling of all the documents processed throughout the day
• Compile on the invoices and accounts back to the company
• Prepare and balance daily banking
• Balance cash float on a daily basis
• Allocation of payments to guest accounts
• Resolve guest complaints
• Ordering stationery and doing stocktake on a monthly basis

Reception/Night Audit - City Lodge Lynnwood

(2012-06 - 2013-12)

• Handling of Front Desk switchboard and attend to guest queries
• Processing daily reservations via e-mail and telephone
• Doing monthly reports for archives of all Front desk documents
• Compile daily banking and handle all reception cash ups
• Doing general administrative duties fro the Front Office department

Receptionist - Regent Luxury Apartments

(2010-11 - 2012-05)

• Manage switchboard, handling all incoming calls and taking messages
• Attend to all apartments/hotel guests that walk in, cashiering for the hotel
• Checking in/ out of guest in the hotel
• Handling of all guest queries in the hotel coming from our in- house guests

Receptionist - Integrat Mobile Aggregation Services

(2012-06 - 2013-12)

• Manage the switchboard, handling all incoming calls and taking messages
• Attend to the company visitors
• Making bookings for boardroom meetings
• Arranging courier services to pick –up and deliver documents to the relevant departments
• General arrangements duties

Central Reservations Agent - Peermont Global Hotels & Resorts

(2007-11 - 2009-02)

SYSTEM: OPERA

• Handling of daily reservation enquiries
• Handling of guests accounts
• Sending of Pro-Forma invoices for travel agency reservations
• Liaising with tour co-ordinators to ensure that all details are correct
• Handling of e-mail enquiries and ensuring that they are all replied to
• Answering of telephone enquiries as well as processing their requests
• Making of online bookings such as Gulliver's Travel

Reservations/Assistant Reception Manager - Champagne Castle Hotel

(2006-05 - 2007-10)

SYSTEM : HOTSOFT

• Training of Staff
• Hiring and compilation of new staff members
• Monthly department meetings
• Making of reservations on a daily basis direct and indirect (STO clients & Travel Agencies)
• Helping out reception with its duties when is busy
• Checking of daily arrivals to ensure that all the details are correct and that payment are received
• Handling of guests account and e-mail queries
• Setting up function rooms and making sure that they are set up as per their theme
• Ensuring that rooming lists are correct
• Welcoming of group touring guests and organising that the luggage goes to the correct room
• Allocation of payments received and updating guest accounts
• Confirmation of reservations made and answer queries regarding the property and the facilities around the area

National Diploma - Hospitality - University of Johannesburg (2002 - 2005)

Grade 12 - Northview High School (2001-11)