Evolution Group | Head of Tech March 2023 – Present
- Lead and supervise a team of field and service centre staff.
- Provide technical support and training to in-store sports technicians.
- Build new bikes in the service centre to specification for review and oversee Pre-delivery Inspection (PDI) processes.
- Manage inventory and stock availability for all spare parts, including daily picking list preparation and allocation.
- Plan parts orders by managing stock-on-hand reports and maintaining correct inventory levels.
- Identify bike defects and collaborate with the product team on design improvements.
- Plan and manage quarterly technical training sessions and bi-weekly store visits.
MoreCorp(Cycle Lab) | Workshop Manager May 2019 – 2022
- Managed relationships with workshop staff and oversaw the completion of daily job cards.
- Controlled all spares in the workshop, including identification of slow sellers and aged stock.
- Conducted weekly stock counts, replenishment, and quarterly stock takes.
- Ensured the workshop area was kept clean and maintained according to standards.
- Resolved customer queries via telephone and website, handled sales calls, and managed trade-ins.
Evolution Group | Warehouse & Assembly Supervisor June 2017 – July 2018
- Monitored warehouse service provider performance against KPIs and managed spare product control.
- Identified slow-selling stock and prepared suggested offers for the sales team.
- Planned container arrivals with Laser and processed GRVs for stock returns.
- Conducted monthly cycle counts and full stock counts twice a year.
- Worked with the National Operations Manager to ensure unit targets and quality control standards were met.
- Maintained the assembly area and used production reports to plan assembly and delivery.
MoreCorp(Head office) | Parts Buyer August 2015 – May 2017
- Travelled to all Cycle Lab stores to assess requirements and monitor stock levels.
- Produced detailed reporting in Excel and liaised with store managers and suppliers.
- Conducted stock planning and forecasting for all stores to prevent stock-outs.
Ezweni Magazine Distributions | Warehouse Manager October 2014 – July 2015
- Oversaw all branch duties including route planning, loading, and vehicle dispatching.
- Managed retail system debriefing for invoices and merchandising.
- Supervised all vehicle maintenance, license renewals, and fuel/diesel reports.
- Tracked vehicles via Net star and monitored driver performance reports.
- Identified training needs, coordinated staff evaluations, and managed weekly rosters.
ProBike | Scott Service, Warranty & Distribution Manager October 1997 – January 2005 & July 2008 – April 2014
- Managed the technical team, including product knowledge training and technical support at events.
- Handled customer queries, sales support, claims, and warranties.
- Supervised the distribution and receiving of high-value stock.
- Acted as a Chain Store Representative for Makro, Game, Pick n Pay, Checkers, and Toys R Us.
- Managed fleet maintenance, route planning, and supervised approximately 20 staff members.
Western Flyer Cycles | National Service Manager / Controller October 1993 – October 1997 & January 2005 – July 2008
- Managed stock buying, customer queries, claims, and warranties (liaising with Swaziland Head Office).
- Received specialized product training in Taiwan and Switzerland. • Assisted with dispatch, truck loading, and customer service calls.
