Pitshou Mithy

Results-driven Project Manager and ICT Infrastructure professional with over 10 years of experience in telecommunications, IT infrastructure, and technology project delivery. Proven expertise in leading end-to-end projects, managing scope, budgets, schedules, resources, risks, and stakeholder expectations while ensuring successful delivery within time and budget constraints. Strong background in project planning, coordination, governance, vendor management, and cross-functional team leadership, with extensive experience delivering complex wireless, fibre, and ICT infrastructure projects across multiple countries.

Skilled at translating business requirements into effective project execution strategies, driving operational improvements, and building strong relationships with clients, partners, and executive stakeholders. Combining technical expertise with strategic leadership and business management experience, I have successfully led multidisciplinary teams, managed large-scale infrastructure deployments, and delivered projects that support organizational growth and digital transformation. Passionate about applying structured project management methodologies and continuous improvement practices to deliver measurable business value and achieve organizational objectives.

Country Manager & Project Manager - Jenny Internet

(2018-01 - 2024-02)

• Directed country operations while managing multiple ICT and telecommunications projects from initiation through successful completion.
• Developed project plans, schedules, budgets, and resource allocation strategies to ensure timely delivery.
• Managed project scope, risks, issues, dependencies, and change requests throughout the project lifecycle.
• Led multidisciplinary technical teams, contractors, and vendors across multiple projects.
• Coordinated cross-border wireless and fibre infrastructure deployments for enterprise and government clients.
• Managed stakeholder engagement, executive reporting, and client communications.
• Negotiated strategic partnerships and high-value contracts.
• Monitored project performance using KPIs and implemented corrective actions to achieve business objectives.
• Ensured projects were delivered on time, within budget, and according to quality standards.
• Supported business growth through strategic planning and operational leadership.

Infrastructure Manager - Jenny Internet

(2016-01 - 2018-12)

• Led IT infrastructure operations and technical support teams.
• Managed enterprise network infrastructure, servers, and system availability.
• Planned and coordinated infrastructure upgrades and modernization projects.
• Implemented security standards, backup solutions, and disaster recovery procedures.
• Supervised maintenance, troubleshooting, and performance optimization activities.
• Managed technical documentation and infrastructure asset lifecycle.

Network Field Technician - Jenny Internet

(2014-07 - 2016-12)

• Installed and configured wireless broadband and fibre optic infrastructure.
• Conducted site surveys and network deployments.
• Installed routers, switches, radios, and customer premises equipment.
• Diagnosed and resolved network faults and connectivity issues.
• Performed preventive maintenance and technical support.
• Assisted with large-scale infrastructure rollout projects.

Control Room Manager - Clause Protection Services

(2010-08 - 2012-05)

• Managed day-to-day control room operations and incident management.
• Supervised operational teams and coordinated emergency response activities.
• Prepared operational reports and ensured compliance with company procedures.
• Monitored performance and implemented continuous operational improvements.

Assistant Manager - Tactical Reaction Services

(2007-04 - 2010-06)

• Managed daily operations and staff performance.
• Coordinated recruitment, onboarding, and employee training.
• Led teams to achieve operational KPIs and customer satisfaction targets.
• Improved workflow efficiency and service delivery standards.

University Diploma - Project Management

University Diploma - Information Technology

Certificate - Data Analysis

Certificate - Customer Care

Higher National Diploma - Technical