Prabashni Reddy
Customer Service Co Ordinator
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About
My name is Prabashni Reddy. I am 39 years and from Durban South Africa. I am an ex-employee of Berry Astrapak. I started my journey 18 years ago as an Internal Sale representative. During my employment I was fortunate to have studied a different aspect of the business which was Production scheduling and Planning.
Once I completed, I continued my role, and I advanced to Customer Services co Ordinator. This is my ultimate passion, and I decided to pursue it. I have completed many training courses in subjects that has further advanced my knowledge and skills as a Customer Service co Ordinator.
I am a high achiever. I have developed strong customer service skills by handling customer complaints and providing solutions. I am an attentive listener. I always ensure I learn the company’s products, services and policies.
This enables me to provide accurate information to the customer. I am willing to always go the extra mile in ensuring the best customer satisfaction. I am patient, efficient and always maintain a positive attitude, even in challenging situations.
I also have a highly organized work ethic.
Experience
- Handled customer orders from taking requests, processing payments, raising purchase orders and coordinating deliveries.
- Created detailed reports on customer service activities and outcomes for senior management review.
- Managed customer accounts, updating details and processing requests efficiently.
- Managed customer enquiries via telephone and email.
- Coordinated with sales and logistics teams to streamline order processing and delivery schedules.
- Professionally handled and processed customer complaints, completing in line with the company's procedures.
- Invoicing and processing credit notes on quality returns and customer returns.
- Weekly scanning of PODs into Company Shared Drive.
- Assisting Supply Chain Managing with queries related with Dispatch / Receiving.
