ICT Infrastructure Manager (IT Manager Role) - PSMAS - Harare, Zimbabwe
(2014-01)
Lead the IT infrastructure function, aligning technology strategy with organizational goals
- Oversee end-to-end IT operations including networks, systems, security and cloud platforms
- Manage enterprise data centre operations (IBM & HP servers, SAN storage, virtualization, power and cooling)
- Drive cybersecurity initiatives including firewall management (Cisco & Sophos), risk assessments and compliance
- Administer hybrid IT environments (Active Directory, Azure, Microsoft 365)
- Develop and test disaster recovery and business continuity plans
- Manage IT vendors, contracts and service level agreements (SLAs)
- Lead major IT projects including Data Centre deployment and SAP and NEXUS system implementation
- Support business systems (Oracle, SQL) ensuring availability and performance
- Provide leadership, mentoring and performance management for IT teams
- Collaborate with business units to improve processes and service delivery
Network Engineer - PSMAS - Harare, Zimbabwe
(2006-01 - 2014-12)
- Designed and managed enterprise-wide LAN/WAN infrastructure across multiple locations
- Implemented and maintained network security controls and firewall solutions
- Led infrastructure projects and supervised technical teams
- Administered Windows and Linux server environments
- Implemented system monitoring and performance management tools
- Supported enterprise antivirus and endpoint security solutions
Computer Technician - PSMAS - Harare, Zimbabwe
(2004-01 - 2006-12)
- Provided IT infrastructure support including servers, networks, and applications
- Configured and maintained Windows and Linux systems
- Delivered user support and training across the organization
- Assisted in network design, implementation, and troubleshooting
Computer Technician - Impress Fact Data-Tech - Harare, Zimbabwe
(1999-01 - 2004-12)
- Delivered hardware support, installations and maintenance services
- Designed and deployed client network solutions
- Provided technical advisory and end-user support
- Trained junior technical staff
