Pretty Buso

Customer-focused retail, cashiering and call-centre professional with 7+ years of experience supporting customers, processing transactions, driving sales and maintaining high service standards. Experienced in fast-paced retail environments including Checkers, Woolworths and Build-A-Bear, as well as inbound and outbound sales through African Call Centre. Confident with POS/till operations, cash handling, customer queries, product knowledge, sales closing and teamwork.

Reliable, target-driven and professional, with strong communication skills.

Call Centre Agent (Sales) at African Call Centre (2025-03 – 2025-05)

• Handled inbound and outbound sales calls and assisted customers with product information.
• Provided professional customer service and addressed customer queries.
• Worked toward daily sales targets and closed sales opportunities.

Crew / Cashier at Checkers (2023-01 – 2024-10)

• Operated tills/POS systems and handled cash and customer payments accurately.
• Assisted customers and supported efficient checkout operations.
• Packed customer purchases and maintained checkout cleanliness and presentation.

Kitchen / Food Preparation at Urban Foods (2021-10 – 2022-06)

• Prepared food while following hygiene and cleanliness standards.
• Handled stock and supported smooth day-to-day food-service operations.

Social Auxiliary / Caregiver at Friends For Life (2020-05 – 2021-05)

• Provided community support with patience, empathy and professionalism.
• Used clear communication when assisting people and responding to their needs.

Crew / Cashier & Packer at Woolworths (2018-12 – 2020-04)

• Provided premium retail customer service while operating tills and handling cash.
• Packed purchases, replenished stock and supported store presentation standards.

Crew / Sales Representative & Cashier at Build-A-Bear (2017-02 – 2018-07)

• Assisted customers with sales and cashier transactions in a family-focused retail environment.
• Created a positive customer experience for children and parents.

Secondary School — Grade 12